topic Re: Roaming blocked in Roaming

Roaming blocked

Rebecca12414 — Fri, 17 Jan 2025 13:30:37 GMT

Hi I’m having a major issue

im in Italy but my roaming is blocked for calls and texts, texts won’t send and when I call it just says I’m blocked from making calls

when I go on EE chat it says text 150 to set up but I can’t text then it says call but I can’t call so how am I supposed to sort it? Driving me mad

anyone have any idea on how to fix it?

Re: Roaming blocked

Chris_B — Fri, 17 Jan 2025 13:34:59 GMT

@Rebecca12414 This will be because you didn’t text roaming to 150 before you left the UK do you activate roaming on your account so you can connect to a roaming network , you now need to contact customer support via live chat so you can request roaming to be enabled on your account. Live chat is available via the EE app under help.

Re: Roaming blocked

Rebecca12414 — Fri, 17 Jan 2025 13:39:15 GMT

Live chat won’t put you through to technical support, can only call so frustrating

Never had this issue before, and I received the normal text when I landed so I’m not sure why it’s now been disabled

Re: Roaming blocked

Chris_B — Fri, 17 Jan 2025 13:40:36 GMT

@Rebecca12414 if you got that text then roaming is definitely enabled. Have you tried restarting your device? Have you tried a manual network search ?

Re: Roaming blocked

Rebecca12414 — Fri, 17 Jan 2025 13:44:54 GMT

yes restarted but still won’t connect, and messages still won’t send really wierd,

I’ve tried turning off the automatic network and selecting one myself but it still won’t let me call or text

not sure what to do

Re: Roaming blocked

Rebecca12414 — Fri, 17 Jan 2025 13:45:31 GMT

Sorry don’t mean connect mean it connects to a network but won’t let me call, wrong wording

Re: Roaming blocked

Schockwave — Fri, 17 Jan 2025 14:17:50 GMT

@Rebecca12414 , have you tried to manually search for a network that works for you, if you have indeed received the welcome message? Go to settings, mobile services and then switch off automatic network and see what other networks are there under network selection.

Re: Roaming blocked

DantheSwan — Fri, 17 Jan 2025 14:59:47 GMT

Are some posts not showing up for you?

They've already done what you proposed

Re: Roaming blocked

bristolian — Fri, 17 Jan 2025 16:00:22 GMT

@Rebecca12414 wrote:

Live chat won’t put you through to technical support, can only call so frustrating

Technical support are an offline team and are not customer-facing.

There are customer-service teams who have a little more systems access than frontlline agents who answer inbound calls, those agents have access to fault ticketing into network-engineering & support areas.

In your case - what I don't see having been ruled out is a spend-cap or international call bar issue. Spend-cap can be self-checked via https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap