topic Not using Sim abroad but still getting charged loads of money in Roaming

Not using Sim abroad but still getting charged loads of money

kitobutterworth — Tue, 14 Jan 2025 00:45:32 GMT

I am currently in New Zealand and have a e sim activated. My EE sim is deactivated with data roaming turned off but I keep getting charged loads of money! I also can’t see my bill because the app isn’t working so I don’t know why!!!!

so so annoying

Re: Not using Sim abroad but still getting charged loads of money

Christopher_G — Tue, 14 Jan 2025 08:15:57 GMT

Hi @kitobutterworth

Welcome to the community.

Do you know what it is that you're being charged for? Are you able to access the app and bill this morning?

Chris

Re: Not using Sim abroad but still getting charged loads of money

Chris_B — Tue, 14 Jan 2025 08:19:27 GMT

@kitobutterworth Is this bill above your normal monthly cost ?

Re: Not using Sim abroad but still getting charged loads of money

bristolian — Tue, 14 Jan 2025 08:19:54 GMT

Data roaming just means using mobile data whilst roaming, it doesn't impact voice-roaming or text-roaming.

Charges can be incurred for making & receiving calls, and sending texts whilst abroad. If your EE SIM is deactivated and thus not connected to a local Kiwi network, no roaming charges can be incurred.