topic Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass? in Roaming

Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

60s_Gonzo — Sun, 12 Jan 2025 13:02:04 GMT

I transferred one my numbers to EE from BT on 9th December, at the time I explained that it would need to be used in the EU in March for about 16 days. I was advised about the daily rate (£2.47), but that a monthly Roam Travel Pass for £25 would be more cost effective. On checking my account this month, the Roam Travel Pass does not appear to be available, and the community here suggests they stopped being offered on 4th Dec 2024. When I check the roaming options for my number, I get the daily rate add-on, plus something "Coming soon" - a 7 day pass for £15 . So what is the score ? At £25, 16 days was a good saving over the £2.47pd (<£40), but it seems I may now need 2 x 7 day passes ( WHEN they actually become available - does anyone know ?) , plus 2 days of roaming (£35). This all seems advertised as a better thing for customers, but in actuality seems to be a big price hike for EU travelling over 11 days.

I do see there are Data roaming add on's - e.g. for 5GB, 10GB and 20GB , but are they valid for EU roaming? And if so, would I still get charged the daily rate if the a text or call is made from the phone ?

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Chris_B — Sun, 12 Jan 2025 13:52:06 GMT

@60s_Gonzo You might want to read THIS and this change happened before you changed over to EE.

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

60s_Gonzo — Mon, 13 Jan 2025 09:59:25 GMT

@Chris_B Yes, I did thank you. I am annoyed as the operator definitely told me there was a £25 add-on at the time which would make it cheaper (and that was Friday 6th or Sat 7th). But I can see there are now no add-ons at all now - just a 7 day pass "coming soon" ( does *anyone* know if they will be out by March ?) . The cost of that for 16 days will be ~£35 ( 2 x 7 day passes and 2 x daily rates), so still cheaper than the daily rate for 16 days, but definitely not £25. A bit of a price hike. Oh well

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Chris_B — Mon, 13 Jan 2025 10:23:45 GMT

@60s_Gonzo You purchase it when you get there. You’ll get a text when you start up the device and you can not get this before hand. You just need to make sure roaming is enabled on your account before you leave the UK

text ROAMING to 150

The ability to connect to a roaming network has nothing to do with any billing add-on.

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

clinty1232 — Wed, 12 Feb 2025 14:30:51 GMT

I'm in a similar position, I used the £25pm add on all last year while travelling Australia, it worked brilliantly. Now they've cancelled that service and hiked up the price for a much more limited service. Disappointed to say the least and will now just not use ee in the future.

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Leanne_T — Wed, 12 Feb 2025 16:18:00 GMT

Hi there @clinty1232

Thanks for coming to the community.

If you call us on 150, the team can check the account and plan and see what options are available for you.

For details on your current plan please see the Roaming Costs page when logged in, this will show all available Roaming Passes and charges.

Leanne.

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

clinty1232 — Wed, 12 Feb 2025 17:30:55 GMT

Hi Leanne,

I’ve reviewed the available roaming plans, and unfortunately, they are significantly more expensive with much less data compared to the previous ‘add-on’ that was available before December 2024. The daily/weekly charges and limited data make it much less cost-effective than the previous £25 monthly fee to maintain my UK plan while abroad.

Unless the previous roaming option returns, I won’t be using EE’s roaming services and will instead opt for a more affordable local SIM when traveling.

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Dode_ — Sat, 15 Feb 2025 13:04:42 GMT

@Chris_B

“a 7 day pass for £15”

“You purchase it when you get there. You’ll get a text when you start up the device and you can not get this before hand”

So just to be clear, this pass is available now and is purchased at destination on arrival?

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Michael_D — Sat, 15 Feb 2025 15:13:35 GMT

That is spot on @Dode_.

When you arrive and switch your phone on, you'll get the landing text with information on using your phone in that country and the standard costs.

There would be a link in that message for information about add-ons, and you'll be able to add the 7 day pass for £15.

Michael

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Dode_ — Sat, 15 Feb 2025 16:04:37 GMT

@Michael_D Thank you.

I presume then that if one doesn't purchase the £15 pass the £2.47 per day charge will automatically apply?

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Michael_D — Sun, 16 Feb 2025 08:09:40 GMT

That's right @Dode_. If you don't purchase an add-on, you'll be charged the £2.47 daily rate on the days that you use the phone for an outgoing or incoming call, outgoing text or data connection.

It is best to text ROAMING to 150 before you travel to make sure the ability to use the phone abroad is set up, and also text SPEND CAP to 150 to make sure your spend cap will allow the daily charge to be added.

Michael

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Dode_ — Sun, 16 Feb 2025 20:47:52 GMT

@Michael_D

Thank You.

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

_MrR_ — Sun, 16 Feb 2025 21:19:20 GMT

Is the £15 package new (as in the last couple of weeks?)

Reason I ask is that I was in Spain the first weekend of February and whilst I did get the welcome text advising me of the £2,47 per day charge (which I assumed was an error - different story), there was no mention of the £15 option or a link to buy an add-on.

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Michael_D — Mon, 17 Feb 2025 09:26:33 GMT

It is a new add-on @_MrR_, it was just released at the end of last week.

You now have the option of the £2.47 daily charge or the £15 7-day add-on, if you don't have a plan with inclusive allowances.

Michael

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

_MrR_ — Mon, 17 Feb 2025 14:18:20 GMT

Thanks @Michael_D , that makes sense!

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Michael_D — Mon, 17 Feb 2025 14:34:33 GMT

My pleasure @_MrR_

Take care and have a great day.

Michael

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

gedinthebox — Thu, 27 Mar 2025 19:04:22 GMT

I was told by an EE operative these 7 day £15 passes are not currently available and she has no idea when they will be. Any thoughts?

Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

Katie_B — Fri, 28 Mar 2025 09:32:54 GMT

Hi @gedinthebox.

The pass is now available, you will be able to purchase this once you land at your destination.

You will receive a welcome text with a link.

Katie