topic Unable to activate roaming or contact EE to resolve in Roaming

Unable to activate roaming or contact EE to resolve

J4cko4 — Fri, 10 Jan 2025 14:47:06 GMT

I am currently on holiday in Barbados and am unable to activate my roaming.

I didn't text 150 before I left the UK and recieved no welcome msg from ee when we landed.

As I am unable to activate,I am unable to call or text ee and the automated chat isn't resolving my issues.

I need roaming activating remotely.

Re: Unable to activate roaming or contact EE to resolve

bristolian — Fri, 10 Jan 2025 14:56:12 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Unable to activate roaming or contact EE to resolve

XRaySpeX — Fri, 10 Jan 2025 16:01:17 GMT

You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.