topic Re: Roaming in Canada in Roaming

Roaming in Canada

peager — Wed, 08 Jan 2025 20:16:47 GMT

I am in Canada and want to text home (the UK). I am able to receive texts but I am not able to send, call out or receive calls. I have Credit in my account, 20, enough to cover the services. Roaming is switched on, wifi calls off. Any reason it's not working?

Re: Roaming in Canada

XRaySpeX — Wed, 08 Jan 2025 20:58:01 GMT

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Roaming in Canada

Chris_B — Wed, 08 Jan 2025 21:01:35 GMT

@peager Are you putting 44 or +44 instead of the 0 at the start of the number? Thats if you’re trying to call/text UK numbers.

Re: Roaming in Canada

peager — Wed, 08 Jan 2025 21:02:24 GMT

Yes I have had this SIM number for over 15 years.

Re: Roaming in Canada

peager — Wed, 08 Jan 2025 21:06:03 GMT

Yes, and it still doesn't reason why people can't call me.

Re: Roaming in Canada

XRaySpeX — Wed, 08 Jan 2025 21:21:30 GMT

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Roaming in Canada

peager — Wed, 08 Jan 2025 21:48:35 GMT

I topped up in August. I got a text today with a notification about needing to do a chargeable action. However I can't make a chargeable call or text as it won't let me. Today I toped up again, bought a pack from my credit for texts today and it still won't let me text? It also won't let me even call or text EE, yet I can get messages from them.

Re: Roaming in Canada

bristolian — Wed, 08 Jan 2025 22:07:02 GMT

Are the symptoms identical across all available local networks? Use manual network selection to check.

Re: Roaming in Canada

peager — Wed, 08 Jan 2025 22:17:00 GMT

Yes, I have tried switching networks.

Re: Roaming in Canada

XRaySpeX — Thu, 09 Jan 2025 00:47:51 GMT

How long prior to Aug. did you make a chargeable action? If it had already gone into hibernation then topping-up would be too late.

Re: Roaming in Canada

peager — Thu, 09 Jan 2025 01:25:34 GMT

I had been on a contract for about 4 years

Re: Roaming in Canada

XRaySpeX — Thu, 09 Jan 2025 01:43:05 GMT

You talk about having £20 credit & of topping-up. That's not a contract but PAYG.

We need an exact timeline from you.

Re: Roaming in Canada

peager — Thu, 09 Jan 2025 01:44:41 GMT

I said I HAD, aka, Prior to switching to PAYG I was on various contracts. As soon as I ended the contract I switched to PAYG and topped up.

Re: Roaming in Canada

XRaySpeX — Thu, 09 Jan 2025 01:47:50 GMT

When was the switch? When did you leave UK?

Re: Roaming in Canada

peager — Thu, 09 Jan 2025 01:51:25 GMT

My last payment was in June, I left May.

Re: Roaming in Canada

XRaySpeX — Thu, 09 Jan 2025 02:11:39 GMT

I believe my 1st answer to you applies, namely you never used that SIM as PAYG in UK.

From what you have told us I think your timeline went as follows:

May: You cancelled the contract with 30 days notice & requested it be moved to PAYG.
May later: You left UK. You were still on contract.
June: Notice expired, contract cancelled & SIM was moved to PAYG,. You paid final bill.
But you were now abroad. Now you were not in a position to make calls/texts in UK. Therefore as a PAYG SIM it wasn't enabled for roaming abroad.

Re: Roaming in Canada

XRaySpeX — Thu, 09 Jan 2025 02:25:56 GMT

Furthermore as 6 month has since passed w/out it being used it has now entered my 2nd scenario of hibernation. Any top-ups will not resurrect it.