topic Re: Roaming refresh in Roaming

Roaming refresh

JordanTA — Thu, 03 Jul 2025 12:05:43 GMT

What’s changing?

We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

You can use minutes and texts, but out of bundle rates will apply
You will not be able to use data
Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

There are no changes to the way you use your device in Europe immediately as part of this change
We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
You can get a EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

Re: Roaming refresh

Matt_124 — Tue, 03 Dec 2024 12:05:52 GMT

Hi @JordanTA,

Does this mean Full Works customers from 29th August have to upgrade (again) to get access to the additional countries for Roaming?

First they had to upgrade to get 5G Standalone and now have to upgrade again to get the new roaming products?

Re: Roaming refresh

drzia — Wed, 04 Dec 2024 02:15:22 GMT

Hi @JordanTA ,

Good morning.

Thank you for your post.

It seems that EE is changing their roaming plans. I have two full works plans.

One from the latest and one from the previous plan.

Currently, I am travelling to a Zone 1 country.

In my scenario, what would be the case?

In my old plan, I can see that I can choose one inclusive extra with EU roaming and ROW zone 1.

(Which I have already choosen and waiting for the confirmation to be activated.)

However, in my new plan there's nothing showing instead it's showing roam further pass in the plan add-ons. Will it change to ROW Zone 1?

Please let me know.

Thank you.

Re: Roaming refresh

Chelsea130 — Wed, 04 Dec 2024 09:01:41 GMT

@JordanTA @ I am on a 2023 All Rounder tariff, which included 1 inclusive extra. My chosen one has always been "Roam abroad pass" use your allowances in 47 EU countries incl USA, AUS, NZ, and a couple of others.

To clarify I have NOT received a text telling me this is being removed.
Yet upon checking my roaming charges in app this morning, it says USA roaming and EU countries I've selected all require me to buy a pass when landing.

Please clarify how terms of a current running until Feb '25 can be broken? My inclusive extra still shows in app as active, but it's not being reflected when checking my personal roaming charges.

Also is there a response to @Matt_124 as I'm interested in this as well?
thank you.

Re: Roaming refresh

Plymouthbloke1 — Wed, 04 Dec 2024 13:47:05 GMT

Indeed. Sounds very disingenuous….

Re: Roaming refresh

JordanTA — Wed, 04 Dec 2024 16:27:10 GMT

Hey Matt, Sorry for delay, I'll try and get round all the questions ASAP.

You won't have to upgrade, just need to add the pass.

Re: Roaming refresh

JordanTA — Wed, 04 Dec 2024 17:05:55 GMT

Hey Drzia

I'll drop you a message to get further info if that's ok.

Re: Roaming refresh

JordanTA — Wed, 04 Dec 2024 17:14:56 GMT

Hey Chelsea, you would only get the message when its removed, not to advise it's going to be removed (is my understanding).

If you're currently roaming and your inclusive extra shows as active then you shouldn't be charged, but I'd recommend contacting our help desk if there are any issues.

(for Matts comment) You won't have to upgrade, just need to add the pass.

Re: Roaming refresh

Matt_124 — Wed, 04 Dec 2024 17:40:47 GMT

Hi @JordanTA,

Really appreciate you getting back to us all like you have.

My question was more related to the Full Works plans since Tariff Refresh 24. They have the Roam in EU and Roam Further Pass as included addons FOC, separately to the 1 Inclusive Extra option. Those addons are still there and didn't get any texts about them being removed which is a relief, and the inclusive extra choices don't show a Zone 1 Roaming pass.

My question really is, do the new Full Works plans (post Roaming Refresh) get a different kind of addon (instead of Roam Further) that gives the "Zone 1" destinations, meaning customers would have to upgrade to get that benefit? Or is it a matter of being able to purchase the pass for free when landing in Zone 1 if you have Roam Further on your plan?

Re: Roaming refresh

Plymouthbloke1 — Wed, 04 Dec 2024 18:47:10 GMT

This is the concern I have as well. The Full Works plan has EU and 5 ROW countries built into the plan (ie: non removable add-ons)…. So after my bill date, apparently my roaming products are being removed. All we want to know is what is it being replaced with? It’s not that difficult surely?!?!

Re: Roaming refresh

Matt_124 — Wed, 04 Dec 2024 19:09:12 GMT

I haven't gotten anything to say they're getting taken off, did you get a text about it?

As I understood it, we keep the addons we have as they're not an Inclusive Extra or a Chargeable Add-on.

Re: Roaming refresh

Plymouthbloke1 — Wed, 04 Dec 2024 19:14:48 GMT

I got the following:

Hi xxxxxx. Our new roaming products will be launched on 4 December 2024.

Your current roaming products will be removed from 1 January 2025. We will send you a text to confirm when this has happened.

You can continue using your current roaming products until then, but to learn more about our new roaming services, visit https://discover.ee.co.uk/61z3H3w9

If you're travelling now, you can find out more about our existing roaming products by texting ROAMING to 150.

I am on iPhone Full Works, taken out in September 2024.

Re: Roaming refresh

Matt_124 — Wed, 04 Dec 2024 19:25:30 GMT

Strange, I haven't got anything like that through and I'm on an Android Full Works plan from October.

Hopefully they replace it with the appropriate addons, the addons you currently have (Roam in EU and Roam Further Pass) should have been part of your terms after all.

Re: Roaming refresh

hammy434 — Wed, 04 Dec 2024 20:41:03 GMT

Hi @JordanTA

I have an all rounder plan, 2024 but pre-August. I have the same new extra available as drzia "Roaming Pass ROW". Please can you confirm what countries are included in this extra? In particular the "Eligible countries in the ROW1 zone", it's not clear what this means. Thanks!

Re: Roaming refresh

Chelsea130 — Thu, 05 Dec 2024 09:26:07 GMT

@JordanTA I think the confusion here stems from the following; The new Full Works tariffs include EU roaming and 5 other further countries like the USA. However these further 5 countries now fall into a new Zone 1 category.

Is the intention - Full Works tariff continue to have free roaming in the USA, however if we were to trave to UAE for example, we buy the pass?

Where customers on a lower tariff would that includes EU only, would need to buy a pass in both counties?

You also mention "For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included"

You've specified iphone tariffs, so do we take from that the standard full works tariff is changing??

I also believe @Matt_124 is concerned these "new tariffs" will likely be changed again to include EU and all of Zone 1 roaming on the top tier tariffs. Please can you shed some light on this?

Re: Roaming refresh

Denzel4 — Thu, 05 Dec 2024 20:22:45 GMT

So I’ve just landed in New Zealand spending 3 months here and instead of the roam abroad pass I was told I can use at £25 per month is not available and is in fact now £25 per week??

a 400% increase.. not exactly in line with inflation..

Am I understanding this correctly that yet another utilities company is exploiting its customers??

Re: Roaming refresh

JordanTA — Fri, 06 Dec 2024 15:50:30 GMT

Hey Chelsea

Is the intention - Full Works tariff continue to have free roaming in the USA, however if we were to trave to UAE for example, we buy the pass?

A, That's correct, unless you take a plan after Aug 24, Then those will be updated with ROW 1 .

I don't have any information on future tariff changes.

Re: Roaming refresh

Matt_124 — Fri, 06 Dec 2024 16:40:12 GMT

Ah okay @JordanTA,

Again a massive thank you for your diligence on this, really refreshing to see you addressing our concerns so directly.

The Full Works plans taken since Tariff Refresh (29th Aug 24) will have the Roam Further Pass replaced with the Zone 1 Pass, if im picking that up correctly?

That's great news to hear, is this an automatic process to take place after the 4th Jan?

Re: Roaming refresh

lukewheldon — Sat, 07 Dec 2024 15:27:57 GMT

Is Mexico included in ROW1? I can't find a list of these 33 destinations

Re: Roaming refresh

Damienw1 — Sat, 07 Dec 2024 17:56:56 GMT

Yes it is