topic Roaming in USA not working in Roaming

Roaming in USA not working

Stickc — Mon, 21 Oct 2024 17:49:44 GMT

Hi all!

Set up roaming package before leaving UK. Forgot to text roam, roaming not working, can't send text, tried calling from hubby's phone but it just said to text roaming g to 150 which obviously I can't!

Any ideas clever people in my phone?

Posting via WiFi

Re: Roaming in USA not working

bristolian — Mon, 21 Oct 2024 19:29:48 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Roaming in USA not working

XRaySpeX — Mon, 21 Oct 2024 20:40:09 GMT

You may have set up a roaming billing package to help pay for your usage while roaming but that in itself doesn't give your a/c the permission to roam in the 1st place.

You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.