topic How nan I get urgent help from EE whilst abroad and my calls are somehow blocke in Roaming

How nan I get urgent help from EE whilst abroad and my calls are somehow blocke

PAIA — Tue, 07 Jan 2025 12:34:59 GMT

How can I get urgent help from EE whilst abroad in Australia. Both my son’s and my calls are somehow blocked despite me having arranged a contact to cover calls abroad. He URGENTLY needs to call someone but even EE calling is blocked

Re: How nan I get urgent help from EE whilst abroad and my calls are somehow blocke

XRaySpeX — Tue, 07 Jan 2025 13:07:37 GMT

@PAIA : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: How nan I get urgent help from EE whilst abroad and my calls are somehow blocke

DJW-20 — Sun, 12 Jan 2025 21:38:37 GMT

Worth noting to make sure your spend cap isn't too low