topic Re: Can’t make calls in Roaming

Can’t make calls

aprilholmes375 — Sat, 04 Jan 2025 11:39:13 GMT

I can’t make any calls or recieve them?
I can send and receive texts and use mobile data. I have bars on my network connection. I’m currently in Australia and have been for months and it was working fine and now it’s not . I can’t call UK numbers or Australian ones anymore. Which means I can call EE for help , this is my only option. My software is updated also. I need this asap 😫

Re: Can’t make calls

Northerner — Sat, 04 Jan 2025 11:42:56 GMT

Hi @aprilholmes375

Are you on PAYG or pay monthly contract.

Thanks

Re: Can’t make calls

aprilholmes375 — Sat, 04 Jan 2025 11:45:07 GMT

Pay monthly. I go to call and it says pops up as if it’s ringing but never connects or rings.

Re: Can’t make calls

Northerner — Sat, 04 Jan 2025 11:53:07 GMT

Hi @aprilholmes375

Have you tried restarting your device. You are definitely connected to the local network.

When were you last in the UK.

Thanks

Re: Can’t make calls

aprilholmes375 — Sat, 04 Jan 2025 12:01:57 GMT

Definitely connected to the local network as I wouldn’t be able to send text right ? or get data I’m assuming . Last in the UK in November but it worked fine when I came back to Australia then. It stopped letting me call the last time I got off a plane (domestic Australian flight)

Re: Can’t make calls

aprilholmes375 — Sat, 04 Jan 2025 12:02:39 GMT

And yes , I’ve restarted the phone a few times but still nothing 😭

Re: Can’t make calls

XRaySpeX — Sat, 04 Jan 2025 12:06:07 GMT

How many months? Too many & you may have broken your Stable Link to UK condition giving you the benefit of EE roaming plans.

Re: Can’t make calls

bristolian — Sat, 04 Jan 2025 12:18:38 GMT

Australian networks have completed 2G & 3G switchoff, thus VoLTE (the technology supporting 4G-calling) is now a requirement for voice calls.

Is VoLTE enabled on your phone? Android phones tend to have an onscreen indicator next to your signal bars.

Re: Can’t make calls

aprilholmes375 — Sat, 04 Jan 2025 12:27:30 GMT

Yea that’s enabled

Re: Can’t make calls

aprilholmes375 — Sat, 04 Jan 2025 12:28:07 GMT

But how am I still using the data and sending texts if so?

Re: Can’t make calls

bristolian — Sat, 04 Jan 2025 12:37:43 GMT

FYI you have a short time after posting to edit, negating the need for multiple short replies.

Are you using Android or Apple?

Re: Can’t make calls

aprilholmes375 — Sat, 04 Jan 2025 12:42:45 GMT

Ah ok , thank you .
and apple