topic Re: Calling from abroad in Roaming

Calling from abroad

A-n-d-y — Thu, 02 Jan 2025 14:30:45 GMT

Hi I’ve recently changed from contract to pay as you go. Why am I now unable to call EE from Germany, I never had a problem until I changed my plan

Re: Calling from abroad

XRaySpeX — Thu, 02 Jan 2025 14:54:32 GMT

@A-n-d-y : When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Calling from abroad

A-n-d-y — Thu, 02 Jan 2025 14:57:32 GMT

That was never explained to me. I live and work in Germany now. So don’t
know what to do about EE. I can’t even call 150 to talk to anyone

Re: Calling from abroad

XRaySpeX — Thu, 02 Jan 2025 15:13:25 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.