topic Re: Roaming Zone 1 pass not working in Bangladesh in Roaming

Roaming Zone 1 pass not working in Bangladesh

Shahnazazam — Mon, 30 Dec 2024 09:49:02 GMT

Hi,

I bought the zone 1 pass to use in Bangladesh so that I can make calls and use the internet with my data. I bought the 7 day pass for £25.00 and I received a message from 150 to say that I can use straight away. But unfortunately it isn't working. I have a spend cap of £50.00 and I have ensured that data roaming is on within my IPhone settings.

Can someone please help as I can't seem to get through to EE either on the phone.

Thanks

Re: Roaming Zone 1 pass not working in Bangladesh

Northerner — Mon, 30 Dec 2024 09:59:46 GMT

Hi @Shahnazazam

Did you activate roaming on your account.

Thanks

Re: Roaming Zone 1 pass not working in Bangladesh

Shahnazazam — Mon, 30 Dec 2024 10:08:59 GMT

Hi Northerner,

How do you do that? I thought I did. Would be great if you could let me know

Thanks

Re: Roaming Zone 1 pass not working in Bangladesh

bristolian — Mon, 30 Dec 2024 10:11:20 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect. The menu option for "data roaming" merely enables use of mobile data whilst already roaming.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Roaming Zone 1 pass not working in Bangladesh

Shahnazazam — Mon, 30 Dec 2024 10:12:53 GMT

On my EE app, it says that I'm set up to roam in any country. So not sure why it isn't working

Re: Roaming Zone 1 pass not working in Bangladesh

bristolian — Mon, 30 Dec 2024 10:27:57 GMT

@Shahnazazam wrote:

On my EE app, it says that I'm set up to roam in any country. So not sure why it isn't working

Refer to the post immediately above your last one. The option to enable the free roaming facility isn't available on the EE app or website, it used to be - and these scenarios were far easier to resolve.

Post a screenshot of what you're seeing, if you think otherwise.

Re: Roaming Zone 1 pass not working in Bangladesh

Shahnazazam — Mon, 30 Dec 2024 10:28:21 GMT

Hi Bristolian,

I did receive a welcome to bangladesh text message yesterday when I landed. So I'm unsure why it isn't working. Will try to call them.

No I don't think I text 150 to say 'roaming'. Maybe that could be a reason

Re: Roaming Zone 1 pass not working in Bangladesh

bristolian — Mon, 30 Dec 2024 10:31:47 GMT

@Shahnazazam wrote:

I did receive a welcome to bangladesh text message yesterday when I landed.

In which case, your phone has a local network connection and roaming is therefore active.

What exactly isn't working in Bangladesh? Can you make & receive calls? Can you send text messages? Can you use mobile data?

Re: Roaming Zone 1 pass not working in Bangladesh

Shahnazazam — Mon, 30 Dec 2024 10:42:13 GMT

I can't use my data to to go on the internet or use whatsapp, instagram etc. I can only use it when I'm connected to wifi

Re: Roaming Zone 1 pass not working in Bangladesh

Shahnazazam — Mon, 30 Dec 2024 10:45:50 GMT

so I'm on the phone to EE on skype and typed my number and it said that my phone is able to roam abroad. I'm going to wait and see if I can speak to guide.

Re: Roaming Zone 1 pass not working in Bangladesh

bristolian — Mon, 30 Dec 2024 11:02:52 GMT

@Shahnazazam wrote:

I can't use my data to to go on the internet or use whatsapp, instagram etc. I can only use it when I'm connected to wifi

On the basis that only social media sites are affected, check your content lock settings. Ensure they are toggled to either "moderate" or "off"

https://ee.co.uk/help/cyber-security/getting-started/switching-content-lock-on-or-off