topic Re: Issue getting service in Austrailia in Roaming

Issue getting service in Austrailia

DM114 — Fri, 27 Dec 2024 17:38:25 GMT

I am in Australia at the moment and am having difficulty getting service. I landed in Sydney 2 weeks ago and had an issue with automatic selection picking Yes Opus as a provider as I couldn’t get any service with this provider. I manually selected Telstra Mobile which worked ok. I have just flown into Melbourne and the same problem has occurred except this time when manually selecting Telstra Mobile I just get SOS and no signal. Other people in the the same room are using this provider and are receiving full signal. Any suggestions please

Re: Issue getting service in Austrailia

bristolian — Fri, 27 Dec 2024 18:09:18 GMT

Manual network selection and/or toggling flight mode to attempt the same, is your best bet.

Re: Issue getting service in Austrailia

DM114 — Fri, 27 Dec 2024 18:26:45 GMT

Hi I have tried both but no good I’m afraid, when selecting Yes Opus it shows 4 bars & 4G but won’t connect calls

Re: Issue getting service in Austrailia

Lesley_W — Sat, 28 Dec 2024 09:22:30 GMT

Hi @DM114

Thanks for coming to our community.

Do you hear an error message when trying to make a call?

Lesley

Re: Issue getting service in Austrailia

DM114 — Sat, 28 Dec 2024 16:38:01 GMT

Hi Lesley

There is no message just “call failed” is displayed on the screen after trying to connect

Re: Issue getting service in Austrailia

bristolian — Sat, 28 Dec 2024 17:05:15 GMT

@DM114 wrote:

...it shows 4 bars & 4G but won’t connect calls

Does your phone screen indicate VoLTE?

Re: Issue getting service in Austrailia

DM114 — Sat, 28 Dec 2024 17:38:15 GMT

No it doesn’t indicate VoLTE

Re: Issue getting service in Austrailia

bristolian — Sat, 28 Dec 2024 17:43:21 GMT

VoLTE is a requirement for voice calls in Australia - the networks don't have 2G or 3G for non-compatible phones to fallback on.