topic Re: Roaming in France - keeping being connected to “Free” instead of Orange FR in Roaming

Roaming in France - keeping being connected to “Free” instead of Orange FR

martin2345uk — Fri, 27 Dec 2024 16:45:11 GMT

Orange has far and away the best coverage around Paris from my experience; my work phone is on EE and only roams on Orange while I’m here. But my personal phone on a £48 SIM only full works plan keeps connecting to Free, often on 3G only! Very frustrating when my work phone right next to it is enjoying 5G on Orange!

Sometimes my phone will just lose signal altogether over here!

Why might this be? Both are set to automatic network selection…

Re: Roaming in France - keeping being connected to “Free” instead of Orange FR

XRaySpeX — Fri, 27 Dec 2024 17:02:27 GMT

Have you tried manually to connect your personal phone to Orange FR?

Re: Roaming in France - keeping being connected to “Free” instead of Orange FR

martin2345uk — Fri, 27 Dec 2024 23:26:12 GMT

I tried to set network selection to manual but it just gave me the little spinning circle for ages and eventually it just gave up!

Re: Roaming in France - keeping being connected to “Free” instead of Orange FR

Lesley_W — Sat, 28 Dec 2024 08:40:23 GMT

Hi @martin2345uk

Thanks for coming to our community.

What model of phone are you using?

Lesley

Re: Roaming in France - keeping being connected to “Free” instead of Orange FR

martin2345uk — Sat, 28 Dec 2024 09:10:01 GMT

Hi, it’s an iPhone 14, thanks.

Re: Roaming in France - keeping being connected to “Free” instead of Orange FR

Lesley_W — Sat, 28 Dec 2024 09:13:06 GMT

Thanks @martin2345uk

Do you just use your personal EE SIM in that phone or do you have another SIM in use too?

Lesley

Re: Roaming in France - keeping being connected to “Free” instead of Orange FR

martin2345uk — Tue, 31 Dec 2024 00:21:24 GMT

Hello, no it’s just my personal SIM in the phone. I’m going back to France on the 2nd, I’ll see what it does then.
Does EE have “preferred networks” for roaming?

Re: Roaming in France - keeping being connected to “Free” instead of Orange FR

Peter_W — Tue, 31 Dec 2024 08:29:37 GMT

Hey there @martin2345uk, your phone will aim to automatically connect to the best available, but like @XRaySpeX mentioned you can switch manually if you find yourself struggling.

We usually have a number of roaming partners in a given destination, and like with any mobile network it's possible to encounter localised issues, so it's worth giving each available network a try.

Peter