https://community.ee.co.uk/t5/Roaming/Just-arrived-in-US-and-can-t-get-cellular-service-Usual-checks/m-p/1464977#M305 <P>Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. <BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.</P> Fri, 25 Oct 2024 14:06:42 GMT XRaySpeX 2024-10-25T14:06:42Z https://community.ee.co.uk/t5/Roaming/Just-arrived-in-US-and-can-t-get-cellular-service-Usual-checks/m-p/1464975#M304 Fri, 25 Oct 2024 14:04:07 GMT https://community.ee.co.uk/t5/Roaming/Just-arrived-in-US-and-can-t-get-cellular-service-Usual-checks/m-p/1464975#M304 Abennett205 2024-10-25T14:04:07Z https://community.ee.co.uk/t5/Roaming/Just-arrived-in-US-and-can-t-get-cellular-service-Usual-checks/m-p/1464977#M305 <P>Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. <BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.</P> Fri, 25 Oct 2024 14:06:42 GMT https://community.ee.co.uk/t5/Roaming/Just-arrived-in-US-and-can-t-get-cellular-service-Usual-checks/m-p/1464977#M305 XRaySpeX 2024-10-25T14:06:42Z https://community.ee.co.uk/t5/Roaming/Just-arrived-in-US-and-can-t-get-cellular-service-Usual-checks/m-p/1464999#M306 <P>In addition to the advice already posted, what are these "usual checks" that you've done?</P> Fri, 25 Oct 2024 14:59:48 GMT https://community.ee.co.uk/t5/Roaming/Just-arrived-in-US-and-can-t-get-cellular-service-Usual-checks/m-p/1464999#M306 bristolian 2024-10-25T14:59:48Z