topic Not receiving SMS abroad travelling in Roaming

Not receiving SMS abroad travelling

LJ888_ — Fri, 25 Oct 2024 13:13:05 GMT

I am currently travelling southeast Asia (currently in Bali, Indonesia) and have stopped receiving SMS from when I left.

I am using Airlo as my Esim and have ensured my primary line is switched on.

I have an iPhone 15 Pro Max and not sure what to do as the EE live chats won’t connect me to someone and I am unable to call or text.

Re: Not receiving SMS abroad travelling

XRaySpeX — Fri, 25 Oct 2024 13:26:36 GMT

Can you make calls & send texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Not receiving SMS abroad travelling

LJ888_ — Fri, 25 Oct 2024 13:23:26 GMT

I am on contract.

I turned data roaming off before leaving as didn’t want to get data charges.

will try the Skype thing thank you