i need to contat ee but i have no signal or cant call

luciejb24 — Fri, 25 Oct 2024 10:02:58 GMT

Hello,

Ive come abroad and forgot to set up my roaming, i cant contact EE as i have no signal and cant call any one else can advise me what else i can do? Thanks

Re: i need to contat ee but i have no signal or cant call

XRaySpeX — Fri, 25 Oct 2024 10:10:51 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: i need to contat ee but i have no signal or cant call

bristolian — Fri, 25 Oct 2024 10:12:05 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

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i need to contat ee but i have no signal or cant call

Re: i need to contat ee but i have no signal or cant call

Re: i need to contat ee but i have no signal or cant call