topic Re: roaming in Cyprus in Roaming

roaming in Cyprus

h4x0R — Sun, 22 Dec 2024 16:23:16 GMT

Hi, I'm on a pay monthly contract and texted roaming to 150 to activate roaming whilst i was still in the UK. I'm in Cyprus and my pixel 9 pro registered on a local network when i first turned it on. Signal was strong and the network showed as 5G. Data icon showed an "R" which i guess means roaming. I received a welcome text message from ee saying i'll automatically pay 2.47 daily to access my uk plan (5gb data, unlimited texts, unlimited minutes). I can't make or receive any calls to/from local mobiles. I can browse the web so data roaming is working. I can call ee customer support on a uk number and that works, but they're closed today. I've tried restarting my device, switching auto network selection to manual and choosing various networks. Same behaviour every time. My spending cap is on and set to £50. Anything else I can try? - thank you

Re: roaming in Cyprus

XRaySpeX — Sun, 22 Dec 2024 16:26:20 GMT

@h4x0R : Try selecting a network manually rather than auto but make sure it is not a Turkish 1.

Re: roaming in Cyprus

h4x0R — Sun, 22 Dec 2024 16:29:22 GMT

Hi,

yes, I tried several Cyprus (EU) based networks including primetel, cyta-vodafone and epic but they all behaved as described above.

Re: roaming in Cyprus

h4x0R — Sun, 22 Dec 2024 16:37:02 GMT

In case it matters, I'm a former plusnet customer that had their number ported to ee when they stopped their service.

Re: roaming in Cyprus

XRaySpeX — Sun, 22 Dec 2024 16:39:01 GMT

You've seem to have done all the right things. I can only explain it as an issue with the local networks.

Are you able to send texts to local nos.?

Re: roaming in Cyprus

XRaySpeX — Sun, 22 Dec 2024 16:40:22 GMT

When did you port & were you in UK when it happened?

Re: roaming in Cyprus

h4x0R — Sun, 22 Dec 2024 16:42:33 GMT

Hi, yes, I can send and receive texts to a local mobile number.

Re: roaming in Cyprus

h4x0R — Sun, 22 Dec 2024 16:45:24 GMT

oh, and i tried putting my sim in another (local) mobile phone and it behaved as described above.

Re: roaming in Cyprus

XRaySpeX — Sun, 22 Dec 2024 16:54:45 GMT

Everything indicates that your SIM is set up correctly for roaming in EU from the EE perspective. It's just the local networks preventing you making local calls.

Is there any way you can attempt a call to an EU but non-UK non-Cypriot no.?

Re: roaming in Cyprus

h4x0R — Sun, 22 Dec 2024 16:52:08 GMT

My number was ported over in August 2023 and I was in the uk when it happened and have been using my ee sim without issue (in the uk). Never used it abroad.

Re: roaming in Cyprus

bristolian — Sun, 22 Dec 2024 18:05:04 GMT

You mention in your first post that you can't make or receive calls from local numbers. Can you receive calls from UK numbers?

Both calls would be routed through EE's UK network first before being sent to your roaming network.