topic Re: EU Roaming in Roaming

EU Roaming

Bumblebee295 — Tue, 17 Dec 2024 13:41:23 GMT

I forgot to activate the 25£/month roaming pass prior to travelling and l can’t see it on my add-on options to activate retrospectively. Has the option be removed? 2.47£/day seems quite excessive especially when staying abroad more than a week. Can’t get hold of EE through Twitter and Aime the chatbot doesn’t understand the issue. Does anyone have any advice?

Re: EU Roaming

XRaySpeX — Tue, 17 Dec 2024 13:48:03 GMT

@Bumblebee295 : It's now £25 per week.

Re: EU Roaming

Matt_124 — Tue, 17 Dec 2024 14:02:04 GMT

EE refreshed the way roaming works and as a part of this the Roam Abroad Pass has been removed from the 4th Dec.

Currently seems to be no weekly pass yet for the EU so the £2.47 per day is the only option if you want to be able to use your allowances.

A weekly EU Pass is "coming soon" at £15 per week.

See here for a detail of costs depending on country: https://ee.co.uk/help/mobile/roaming/roaming-costs

@XRaySpeX The £25 per week applies to the RoW Zone 1 Pass only and wouldn't be offered to a customer in the EU Zone upon landing.

Re: EU Roaming

Bumblebee295 — Tue, 17 Dec 2024 14:03:54 GMT

Thanks, that is what l am seeing. I am shocked to be honest, it seems an absolute rip-off!

Re: EU Roaming

XRaySpeX — Tue, 17 Dec 2024 14:08:36 GMT

Sorry, I'm AFK at the mo' so don't have these facts to hand.

Re: EU Roaming

Matt_124 — Tue, 17 Dec 2024 14:09:13 GMT

It is definitely an increase alright... while the daily rate hasn't changed, the monthly option being gone definitely isn't great for those that go away for beyond 2 weeks.

The only thing that starts to balance it out is that EE have started selling certain plans with EU Roaming included, namely their Essentials Plus plans and beyond.

Re: EU Roaming

geoffw — Thu, 19 Dec 2024 19:24:17 GMT

It is outrageous

How can they justify going from £25 a month (30 days) to £15 for 7 days ?

From less than £1 a day to more than £2

Re: EU Roaming

geoffw — Thu, 19 Dec 2024 19:46:05 GMT

It is not a refresh, it is a rip off

EU roaming was £25 for 30 days

Will be £15 for 7 days

Cant wait for the justification !