topic Phone not working in India in Roaming

Phone not working in India

Sukhi1972 — Mon, 16 Dec 2024 09:53:55 GMT

Hi,

I've been in India for about 9 days now. Initially I paid for the 7 day roaming add on for 3 phones (all on my account).

That expired and I've been able to buy another 7 days for my son/wife...but can't get anything for me. I get a message saying that I need to ask the acct holder for more data.

I am the acct holder and on one screen I can see at least 40gb of data but when I try to add data it say 0gb with a 'waiting' message.

I can't call the uk....I've upped my spend cap....bill is due today/tomorrow and that will get taken ok.

Here for another 9 days....really stuck without a phone.

Can anyone help please?

Re: Phone not working in India

bristolian — Mon, 16 Dec 2024 10:15:14 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Phone not working in India

Sukhi1972 — Mon, 16 Dec 2024 10:31:40 GMT

Thanks.

Roaming is enabled....my phone worked for the first 7 days without issue. (As did the other 2 on my acct).

I've tried restarting...switching off etc.

Tried my wifes phone to call....but not dialling out to any of EEs numbers either.

I'm on pay monthly.

I'll have to try and get access to a working phone.

Thx

Re: Phone not working in India

Katie_B — Mon, 16 Dec 2024 11:02:00 GMT

Hi @Sukhi1972.

I can see @bristolian has provided you with some ways to get in touch.

Please be sure to keep us updated here on the community.

Katie

Re: Phone not working in India

bristolian — Mon, 16 Dec 2024 12:26:49 GMT

@Sukhi1972 wrote:

Roaming is enabled.... I've tried restarting...switching off etc.

Have you tried cycling through all the local networks, by a manual network search?