topic Re: is there any new news on this problem in Roaming

is there any new news on this problem

RustyWells1 — Sat, 07 Dec 2024 07:25:51 GMT

Hi Chris, is there any new news on this problem. I’m stuck in New York with the same problem and don’t have Skype. Will WhatsApp work?

Re: is there any new news on this problem

bristolian — Sat, 07 Dec 2024 01:15:02 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: is there any new news on this problem

RustyWells1 — Fri, 13 Dec 2024 11:00:40 GMT

Quick update.

There was a technical problem that had blocked the phone from properly connecting. Tech department guy helped out and re-set the connection which solved the problem.

Had to call the 0800 number via Skype. So a bit of an adventure, but all good in the end. Extra tip! Let them know you are calling via skype as the system doesn't tell them this.

Re: is there any new news on this problem

Leanne_T — Fri, 13 Dec 2024 12:45:29 GMT

Hi there @RustyWells1

Thanks for coming back and letting us know this has been resolved for you.

Have an amazing time in New York 🙂

Leanne.