topic Unable to make or receive calls in Roaming

Unable to make or receive calls

Dorothy1967 — Tue, 10 Dec 2024 19:31:49 GMT

I am unable to make or receive any calls. I am currently in Swaziland 🇸🇿 My mobile is not roaming and I have tried everything possible but l cannot call EE

Re: Unable to make or receive calls

XRaySpeX — Tue, 10 Dec 2024 19:41:16 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Unable to make or receive calls

Northerner — Tue, 10 Dec 2024 19:41:24 GMT

Hi @Dorothy1967

Are you on EE PAYG or pay monthly contract.

Thanks

Re: Unable to make or receive calls

Dorothy1967 — Tue, 10 Dec 2024 19:46:12 GMT

I am on a contract

Re: Unable to make or receive calls

XRaySpeX — Tue, 10 Dec 2024 19:47:10 GMT

Re: Unable to make or receive calls

Northerner — Tue, 10 Dec 2024 20:18:40 GMT

Hi @Dorothy1967

You'll need to speak to EE CS via WiFi and Skype using the number in my signature (UK office hours ) and ask them to activate roaming.

Thanks