topic increasing spend cap in Roaming

increasing spend cap

Pablo74 — Thu, 05 Dec 2024 13:02:06 GMT

I am in Mexico, My bank has out a stop on my account, I need to call them I CAN NOT contact because you have a zero spend cap on my account which I cant take off. Have tried numerous times but there is tech problems. PLEASE SOMEBODY CALL ME!!

Re: increasing spend cap

Chris_B — Thu, 05 Dec 2024 13:25:16 GMT

@Pablo74 that spend cap is what you set up when you took out the contract. EE don’t just put this on it without your agreement. And no one will call you as this is a public forum not customer support.

You can use live chat via the EE app under help.

Re: increasing spend cap

XRaySpeX — Thu, 05 Dec 2024 14:52:50 GMT

@Pablo74 : Are you connected to a local network? Did you receive a Welcome msg when you arrived?

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Re: increasing spend cap

bristolian — Thu, 05 Dec 2024 16:09:40 GMT

Incidentally, if the reason for your issues is a spend cap, that will affect inbound calls equally as outgoing.

Does your phone show a connection to any Mexican networks? And as per the previous reply - can you receive text messages? Those don't incur a charge but are good evidence of roaming being active.