topic Re: New Roaming Products December 4, 2024 in Roaming

New Roaming Products December 4, 2024

Watsond2 — Wed, 04 Dec 2024 11:11:12 GMT

Hi, I am in Thailand and want to do the £25 per week roaming desk you introduced this morning. For some reason, I have not received a text message from you, providing the link for me to do this. Please can you send me the text message now. Thank you!

Re: New Roaming Products December 4, 2024

Watsond2 — Wed, 04 Dec 2024 11:26:41 GMT

But, have the new products really started today, December 4?? See my post a few minutes ago. The new products do not seem to be available in Thailand. I have been trying various things since 01.00 UK time today. …….wuth no success…..so ended up doing the old Travel Data Pass……

Re: New Roaming Products December 4, 2024

Oggys64 — Wed, 04 Dec 2024 14:32:42 GMT

Me too im in uae spent 40 mins to ee on phone they cant sort it . My app shows it as add on but its dead. Might go back to o2

Re: New Roaming Products December 4, 2024

Oggys64 — Wed, 04 Dec 2024 14:34:54 GMT

Ee sort roaming refresh out cant add it never received text either im stuck in uae no add on !!!

Re: New Roaming Products December 4, 2024

Peter_W — Wed, 04 Dec 2024 14:44:28 GMT

Hey there @Watsond2, thanks for stopping by!

With our new roaming add-ons, you're only able to purchase these when you're in the location and connected to a local network.

Has your phone picked up a signal with any of the local carriers, and have you tried connecting to a web page to see if this redirects to a page with the available add-ons?
Peter

Re: New Roaming Products December 4, 2024

Oggys64 — Wed, 04 Dec 2024 14:46:54 GMT

Im on du network no text etc total rubbish ee

Re: New Roaming Products December 4, 2024

Matt_124 — Wed, 04 Dec 2024 14:49:42 GMT

Try to load a web page with your data turned on while connected to the foreign network. It may divert you to the page to buy the addon as advised by @Peter_W.

Re: New Roaming Products December 4, 2024

Oggys64 — Wed, 04 Dec 2024 15:05:42 GMT

Thanks but says no internet connection got 5 g and full signal . Text works and calls but no data at all

Re: New Roaming Products December 4, 2024

Oggys64 — Wed, 04 Dec 2024 15:06:13 GMT

I suppose to have travel data enabled

Re: New Roaming Products December 4, 2024

Watsond2 — Wed, 04 Dec 2024 15:14:22 GMT

Yes, of course. I have been in Thailand since Sunday and have used the Travel Data Pass for 500 MB both yesterday and today. These have worked perfectly, as they did in the UAE last week.

The issue is clear - we are not being offered the new deals (1 week for £25) as promised from today - you need to be sending us the texts for us to choose those packages. If not, as soon as one switches on mobile data, it automatically sees you as taking out a one day package (500 MB for £8.95) under the old system..,…

Re: New Roaming Products December 4, 2024

Watsond2 — Wed, 04 Dec 2024 15:19:21 GMT

That’s what I did all day today - all it did was load the page successfully , assuming I am buying the one day old Travel Data Pass. I don’t think EE have switched on the new Data Roaming Products - or, they can only make them work when you land/arrive in a new country rather than when you arrived a day or two ago……

Re: New Roaming Products December 4, 2024

XRaySpeX — Wed, 04 Dec 2024 17:04:17 GMT

24-hour Zone 1 pass £5 for 24 hours You can use your usual plan allowance for 24-hours while you’re away. You can only buy roaming passes when you get to the country. We will send you a text when you land.

7-day Zone 1 pass £25 for 7 days You can use your usual plan allowance for7 days while you’re away. You can only buy roaming passes when you get to the country. We will send you a text when you land.

are available now according to https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/thailand

Re: New Roaming Products December 4, 2024

JordanTA — Wed, 04 Dec 2024 17:19:10 GMT

Hi Watsond2

Sorry about that, I've asked the question and from what I've been told it went live around 5am UK time, so would have just missed it. Hope you get sorted.

Re: New Roaming Products December 4, 2024

JordanTA — Wed, 04 Dec 2024 17:20:03 GMT

Hi Oggys64 , I'll drop you a message as we might need more info. Hopefully things have been sorted in the meantime.

Re: New Roaming Products December 4, 2024

Oggys64 — Wed, 04 Dec 2024 19:06:07 GMT

Agree no txt for new roaming refresh ive reset iphone network all ok on 5g but still cant get refresh roaming on app or internet i think ee have issues as tech people are saying same

Re: New Roaming Products December 4, 2024

Watsond2 — Thu, 05 Dec 2024 01:54:34 GMT

Thank you. Problem is now fixed. Did a long chat eventually last night with EE via the App. For anyone else with the same problem, what EE have to do is REMOVE your (old) Travel Data Pass - once they do that, you can receive the email offering you the new roaming options launched yesterday. Until they remove the Travel Data Pass, you can’t receive the text - because every time you switch on your Mobile Data, the system just understands you want to use 1 day of data under the old system so no text is sent. Once Ee removed my Travel Data Pass, the text came through within around 30 minutes. Hope this helps other people.

thanks for all the responses!!

Re: New Roaming Products December 4, 2024

Oggys64 — Thu, 05 Dec 2024 03:59:21 GMT

Ty best advice i stopped travel data turned off wifi vpn yes ive bought roaming refresh excellent advice