topic Can’t make call abroad in Roaming

Can’t make call abroad

IamKingLukas — Sat, 30 Nov 2024 02:58:03 GMT

Hi.

I'm having troubles making and receiving calls with my line from abroad. I asked my mum to get me a number while coming because I needed it for work purposes but unfortunately I can’t make calls nor text anyone. I requested they loaded it with £10 when she passed the phone to the lady attending to her. What’s the quickest fix please. I’m stuck at the moment

Re: Can’t make call abroad

Chris_B — Sat, 30 Nov 2024 07:42:32 GMT

@IamKingLukas Was that sim used to make at least one call or send one text in the UK before it was given to you outside the UK ? If not it’ll not work abroad until that happens

Re: Can’t make call abroad

Ali_A — Sat, 30 Nov 2024 10:25:07 GMT

Hi @IamKingLukas

Is this Pay as you go?

When you are new to Pay as you go, you'll need to complete security activation by making your first call while in the UK connected to the EE network.

If your mum did not do that yet, it would explain why you're unable to make calls or SMS.

One way to resolve this would be to send the SIM card back to the UK for a trusted family member to make the first Pay as you go call, and send back to you?

You can contact EE from abroad on any other phone using the number at on our Contact Us From Abroad | EE page.

Hope this helps!

Ali

Re: Can’t make call abroad

IamKingLukas — Sat, 30 Nov 2024 10:29:10 GMT

Thank you. Unfortunately it wasn’t

Re: Can’t make call abroad

IamKingLukas — Sat, 30 Nov 2024 10:30:15 GMT

Thanks. It’s what I’ll have to do then

Re: Can’t make call abroad

Ali_A — Sat, 30 Nov 2024 13:01:34 GMT

@IamKingLukas

Ah that's a shame. But once it's activated it will work no problem.

You're welcome, glad I was able to help you get to the bottom of this!

Ali