topic Re: Charges form unknown 07903553650 in Roaming

Charges form unknown 07903553650

Cardiffdan — Mon, 25 Nov 2024 15:06:02 GMT

Hello,

I’m currently travelling abroad, I sent one SMS message but appear to have been charged twice for the same message, as well as 3 times for messaging a number that I don’t know but accordingly to google appears to be linked to Apple iMessage activation (07903553650).

It appears the only way I can dispute the charges is to call EE which will currently cost me £2.52 a min

Has anyone else experienced this?

Re: Charges form unknown 07903553650

XRaySpeX — Mon, 25 Nov 2024 16:43:36 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Charges form unknown 07903553650

bristolian — Mon, 25 Nov 2024 17:44:56 GMT

@Cardiffdan wrote:

I sent one SMS message but appear to have been charged twice for the same message

SMS supports messages upto 160 characters. If you type a message longer than that, it will be concatenated - shown on the sending & receiving phone as one message, but split up into multiple chunks of 160 characters to be sent through the network.

That's likely what's happened.

Re: Charges form unknown 07903553650

Cardiffdan — Tue, 26 Nov 2024 01:59:22 GMT

My message was 104 characters

Re: Charges form unknown 07903553650

Katie_B — Tue, 26 Nov 2024 09:36:07 GMT

Hi @Cardiffdan.

Did the SMS contain any Emojis?

Katie

Re: Charges form unknown 07903553650

Cardiffdan — Tue, 26 Nov 2024 10:34:22 GMT

Hello @Katie_B no it did not

Re: Charges form unknown 07903553650

Katie_B — Tue, 26 Nov 2024 13:36:40 GMT

Hi @Cardiffdan.

Have you been able to try giving us a call using the route provided by @XRaySpeX?

Our customer care team will be able to access these charges.

Katie

Re: Charges form unknown 07903553650

Cardiffdan — Tue, 26 Nov 2024 13:59:43 GMT

@Katie_B I’m afraid not. @XRaySpeX @Solution requires me to have credit on my Skype account, despite it being a free phone number. The minimum amount to top up on Skype is £4.99, meaning I would be out of pocket to make the call.
Do you have an email method I can raise on?

Re: Charges form unknown 07903553650

XRaySpeX — Tue, 26 Nov 2024 14:07:43 GMT

EE provide no Email contact.

You should be able to d/load Skype for free.

Re: Charges form unknown 07903553650

Cardiffdan — Tue, 26 Nov 2024 14:23:42 GMT

@XRaySpeX as mentioned I can not make calls on my existing Skype account/app without applying credit to my account.

Re: Charges form unknown 07903553650

XRaySpeX — Tue, 26 Nov 2024 14:48:33 GMT

Funny, I can! Never topped up Skype.

Re: Charges form unknown 07903553650

Cardiffdan — Tue, 26 Nov 2024 15:12:00 GMT

Apologises @XRaySpeX after your message I tried again, it had been applying the incorrect country code at the start which is why it charged.

@Katie_B I was able to speak with a lovely agent who removed the charges but advised in the 8 years of working at EE she had never seen this and wasn’t sure why they had been applied.

I have applied a £0 spending cap to prevent any similar charges.

Re: Charges form unknown 07903553650

Christopher_G — Tue, 26 Nov 2024 15:48:43 GMT

Thanks for coming back to let us know, @Cardiffdan

Glad it's all sorted.

Chris

Re: Charges form unknown 07903553650

Anastasia112 — Thu, 23 Jan 2025 14:35:21 GMT

I received a charge of £4.94 from EE, saying that I messaged this exact number 07903553650 while I was abroad. My phone was off the entire trip and I never connected to a network. After querying with EE they had no answers and eventually said they would refund me as a 'one time exception' after I said I want to raise a complaint. Sounds like a scam to me!

Re: Charges form unknown 07903553650

BShah — Mon, 10 Feb 2025 15:52:37 GMT

In January, while in India, i have had the charges to the same number totalling to £12.16. Unable to understand the charges and who this number belongs to, i called Customer Services earlier. Spoke to a very helpful agent, they checked with their manager. unable to tell me what it was. they gave me partial credit as good will. But my point was not answered as to how do i avoid this in the future.

searching google for the number, the first hit was this thread! clearly an issue and glad i am not alone on this within EE.

reading the thread, i too will set my spend cap to 0.

Re: Charges form unknown 07903553650

Leanne_T — Tue, 18 Feb 2025 11:13:58 GMT

Hi there @BShah

Thanks for posting on the community.

If you activate iMessage when in the UK the activation number (07903553650) will be included within your plan allowance and you shouldn't have to activate again when abroad.

The Spend Cap that you have set up would stop the iMessage activation charge and any other charges shown on the Set up and manage Spend Cap page.

Leanne.

Re: Charges form unknown 07903553650

andygld — Wed, 26 Feb 2025 09:02:52 GMT

Yes I have four charges same number. It says I was in EU which I wasn’t. I will complain about this to EE.

Re: Charges form unknown 07903553650

ksherlala — Thu, 27 Feb 2025 17:07:53 GMT

Yes, I have this problem every time I go abroad and even I have no roaming I still get charged. I spoke to EE and I got credited for the charges.