topic Adding pay as you go from Thailand in Roaming

Adding pay as you go from Thailand

Monikazaw — Mon, 25 Nov 2024 10:07:35 GMT

ive closed my account in the uk before going to Thailand.
I want to add some roaming from Thailand but I’m not receiving passcode the are sending me on my English number. I’m going in circles

can’t log in to my Ee app.
czn someone help pls

what do I do ?

Re: Adding pay as you go from Thailand

XRaySpeX — Mon, 25 Nov 2024 10:12:14 GMT

@Monikazaw : Did you cancel your contract & move it to PAYG? How long did you do that before leaving UK?

Re: Adding pay as you go from Thailand

Monikazaw — Mon, 25 Nov 2024 10:26:03 GMT

Hi I went to Thailand on the 11 Nov and my contract ended on the 13.
They recommended I go pay as you go
But I don’t think I ca do it from Thailand

Re: Adding pay as you go from Thailand

XRaySpeX — Mon, 25 Nov 2024 10:27:14 GMT

As it was switched to PAYG while you were abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad.

Re: Adding pay as you go from Thailand

Monikazaw — Mon, 25 Nov 2024 10:30:03 GMT

Omg so what can I do?

Re: Adding pay as you go from Thailand

XRaySpeX — Mon, 25 Nov 2024 10:42:23 GMT

Return to UK or don't use your EE SIM there. Get a local SIM.

Re: Adding pay as you go from Thailand

Rach_H — Mon, 25 Nov 2024 15:30:28 GMT

Hi @Monikazaw

Welcome to the Community!

I hope you're having an amazing time in Thailand! @XRaySpeX is correct. You won't be able to make the switch to Pay As You Go unless you are in the UK. Is there anyone in the UK who could pick up a replacement SIM if this was sent to your account address, and then send this to you in Thailand?

Rach