topic Re: Roaming from Abroad in Roaming

Roaming from Abroad

antoniospecchia — Sun, 24 Nov 2024 10:58:00 GMT

I'm abroad already and I didn't think I needed roaming -I generally purchase local SIM for that-. Now I need to receive a call from the UK, as I'm experiencing a road accident and the idiots of AA only call you on the UK number.

I went online on EE website and there is NO way to set up a Roaming of change the spending cap. Simply call us: on a UK number.

How I'm supposed to call you to purchase the roaming if I can't use my phone without roaming???

Re: Roaming from Abroad

bristolian — Sun, 24 Nov 2024 11:50:21 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. The AA is a UK organisation and to expect them to call or provide foreign contact numbers is an interesting view.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Roaming from Abroad

antoniospecchia — Sun, 24 Nov 2024 16:59:07 GMT

Who are you and why reply such useless way?
Assumptions and judgments that are not requested and show you didn’t understand the point.
Have you anything better to do?

Antonio
Written on the move

Re: Roaming from Abroad

XRaySpeX — Sun, 24 Nov 2024 12:49:42 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming from Abroad

antoniospecchia — Sun, 24 Nov 2024 13:18:58 GMT

I see, people are here for some sort of benefit from EE.

Two answer two non sense. None of them that really got the meaning, just offering "solutions" to a problem they imagine to have understood.

That's why I don't like the "communities": other users who jump into someone else problems.

I would like to have an aswer from EE to my problem but they do not care to provide a way to contact. Anyone who didn't experience it please stay away.

Re: Roaming from Abroad

XRaySpeX — Sun, 24 Nov 2024 13:23:18 GMT

Whatever you are using to manage to post here can be used for Skype.

Re: Roaming from Abroad

bristolian — Sun, 24 Nov 2024 13:24:32 GMT

@antoniospecchia wrote:

Two answer two non sense. None of them that really got the meaning, just offering "solutions" to a problem they imagine to have understood.

Could you please clarify the problem you're seeking help with? It seems to be "I'm abroad without roaming. How can I contact EE to enable roaming?" in which case two responses have given advice.

If we've misunderstood, please do clarify.

Re: Roaming from Abroad

XRaySpeX — Sun, 24 Nov 2024 13:30:19 GMT

You think your situation is unique but it isn't! Join the club of 1000's of others.

Re: Roaming from Abroad

antoniospecchia — Sun, 24 Nov 2024 13:36:00 GMT

NO, the problem is that I CANNOT contact EE.

I went online on EE website and there is NO way to set up a Roaming of change the spending cap. The only option is Simply call us: on a UK number.

How I'm supposed to call you to purchase the roaming if I can't use my phone without roaming???

The Question was provocatory: they are stupid as they do not enable user to set up roaming and spending cap on the website but they suggest to call them!

this is the point.

Re: Roaming from Abroad

XRaySpeX — Sun, 24 Nov 2024 13:37:45 GMT

Hence the Skype suggestion from both of us.

Re: Roaming from Abroad

antoniospecchia — Sun, 24 Nov 2024 13:39:25 GMT

As I want to demostrate: EE are a bunch of idiots.

The code never arrive on my mobile as I can't activate the roaming

I'll change company asap

Re: Roaming from Abroad

Matt_124 — Sun, 24 Nov 2024 13:40:20 GMT

Hi @antoniospecchia

Download Skype. Call them on the number provided by the guys above for free. Easy.

Re: Roaming from Abroad

bristolian — Sun, 24 Nov 2024 13:44:29 GMT

@antoniospecchia wrote:

How I'm supposed to call you to purchase the roaming if I can't use my phone without roaming???

You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

There is a natural catch-22 created by being abroad without roaming. As with any catch-22, you need to break it somehow - using another connection to make your contact, is how.

You also refer to "purchase the roaming", which is a popular misunderstanding. The roaming facility is free of charge, and can't be setup online even in the UK - all published advice is to text ROAMING to 150 prior to leaving the UK. You may be confused with a chargeable billing add-on which reduces the cost of using foreign networks.