topic Re: Loss of inclusive roaming in Roaming

Loss of inclusive roaming

DC1973 — Wed, 20 Nov 2024 15:27:13 GMT

I’m currently on a full works pay monthly which has inclusive roaming. Just got a text saying that the roaming plans are changing and it looks like they’ll now be chargeable.

Is this correct?

Re: Loss of inclusive roaming

bristolian — Wed, 20 Nov 2024 15:33:50 GMT

Can you post a copy of the text you've received? Redact any personal info

Re: Loss of inclusive roaming

lygi — Wed, 20 Nov 2024 15:37:01 GMT

I have the same SMS:

Hi xxxxxx.
Our new roaming products will be launched on 4 December 2024.

Your current roaming products will be removed from 25 December 2024. We will send you a text to confirm when this has happened.

You can continue using your current roaming products until then, but to learn more about our new roaming services, visit https://discover.ee.co.uk/b7w2k589

If you're travelling now, you can find out more about our existing roaming products by texting ROAMING to 150.

Right now I have Roam in EU product which is free. Is EE going to take it away and replace with paid EU rooming? If so, I'm switching network ASAP

Re: Loss of inclusive roaming

Matt_124 — Wed, 20 Nov 2024 16:11:44 GMT

In the info down below it looks like EU Roaming should still be okay as it says "Inclusive Extra - YES" but not entirely sure of your situation.

Very confusing text as they haven't published any other info on this anywhere yet, I would assume and hope that when they say they're "removing" your current Roaming Product that they are going to replace it with the new version.

When did you purchase your plan?

I'm on one of the 'newer' (after tariff refresh at the end of august) Full Works plans and have gotten no such text yet.

Re: Loss of inclusive roaming

Ali_A — Wed, 20 Nov 2024 16:39:52 GMT

Hi @lygi

We're improving the roaming products available for chargeable EU bundles as well as rest of the world zones.

If you have EU roaming already included in your plan, this will not be affected.

Ali

Re: Loss of inclusive roaming

lygi — Wed, 20 Nov 2024 16:43:09 GMT

Thank you! that is reassuring!

Re: Loss of inclusive roaming

Matt_124 — Wed, 20 Nov 2024 16:50:00 GMT

Hi @Ali_A,

I know the comms likely aren't finalised, but just for peace of mind, will those like myself on Full Works plans (after 29th Aug) maintain their Roam Further SOC for the likes of the US, Canada, Australia, Mexico and NZ or be moved onto the equivalent EU and Zone 1 system when the change comes in?

Admittedly the text that the posters above got are quite alarming in how they are worded as it implies removing their Roaming altogether.

Re: Loss of inclusive roaming

pog2005 — Wed, 20 Nov 2024 16:51:50 GMT

I received a similar message. I have the Roam Further pass as one of my Inclusive Extras - so will that still apply?!

Re: Loss of inclusive roaming

willmow — Wed, 20 Nov 2024 21:05:54 GMT

Just received a text from EE about my current roaming products being removed imminently (as remarked by other posters). I have been with EE for many, many, many years and thus benefit from free roaming provided I keep the same mobile contract. What will happen in December - do I lose my entitlement or not? The EE communication is not clear. Tx

Re: Loss of inclusive roaming

Anyusername4me — Wed, 20 Nov 2024 21:09:39 GMT

I’m hoping to hear the same Willow. I’m contemplating leaving EE if roaming is being removed.
My existing contract includes roaming, so how can they remove it??

Re: Loss of inclusive roaming

Chris_B — Wed, 20 Nov 2024 22:04:06 GMT

@willmow if you’re out of contract ie you are passed your minimum term than EE have every right to remove any services that were once part of your contract. You must have a pre 2021 contract as all contracts after this roaming had charges.

but

You can always upgrade to a Sim only that has roaming included.

Re: Loss of inclusive roaming

Matt_124 — Thu, 21 Nov 2024 00:00:45 GMT

As an update to this, CS don't have any information on it yet supposedly but customers should be receiving more comms next week (and the CS teams too) on how it is all gonna work.

I think it could either be really good for those with roaming (a revision of countries included for roaming, including more countries on Roam Further like Turkey, UAE, China etc) or really bad for those that pay for the Roam Abroad Pass (Roam Abroad Pass removed and replaced with daily and weekly rates for US etc.).

On the site it lists 7 days as being £25 in the US for example, whereas at the moment it's £25 for a month.

Definitely will be to give more perceived value to the plans that encompass the Rest of World Roaming addons.

Re: Loss of inclusive roaming

gramps77 — Thu, 21 Nov 2024 04:03:14 GMT

Just received message saying that my roaming £25 per month is stopping 24December

I can change to daily or weekly package which will cost a small fortune

anyone else in same boat

in Australia at moment

Re: Loss of inclusive roaming

willmow — Thu, 21 Nov 2024 07:56:06 GMT

EE customers need clarity regarding this loss of free roaming NOW, as I and my wife are poised to switch to O2 which includes roaming. There are very attractive Black Friday deals out there.

Re: Loss of inclusive roaming

bristolian — Thu, 21 Nov 2024 08:27:01 GMT

@gramps77 wrote:

Just received message saying that my roaming £25 per month is stopping 24December

Post moved to another thread discussing the same issue.

The previous posts have some info which may be useful.

Re: Loss of inclusive roaming

Bouedo44 — Thu, 21 Nov 2024 11:34:19 GMT

I have received a message saying that new roaming charges are coming in as of the 22nd December.

At present I don’t pay anything when using my phone in the EU countries it all comes out of my allowance.

I am on a very old EE contract so my understanding is that they can’t change my contract - so now I’m confused as to whether or not I will be charged in future!

Is anyone else in this situation?

Re: Loss of inclusive roaming

willmow — Thu, 21 Nov 2024 11:59:41 GMT

Yes, very many people - all waiting for clarity from EE.

Re: Loss of inclusive roaming

lygi — Thu, 21 Nov 2024 12:01:13 GMT

I spoke with CS yesterday, they have confirmed, if you have currently free EU Roam added to your plan - this will stay until you change your plan.

Re: Loss of inclusive roaming

willmow — Thu, 21 Nov 2024 12:04:20 GMT

@lygi wrote:
I spoke with CS yesterday, they have confirmed, if you have currently free EU Roam added to your plan - this will stay until you change your plan.

Are you absolutely sure? If so, this is excellent news for us LOYAL legacy customers. How can we be sure?

Re: Loss of inclusive roaming

argymeg1 — Thu, 21 Nov 2024 12:13:29 GMT

The new charges are just egregious. When I joined EE a few years back, a month's worth of roaming either in the EU or the US (just examples where I travel personally), would have been £10 with the Roam Abroad pass. It's by now increased to £25. With the new packs, it will cost almost £70 in the EU, or £100 in the US. Has the cost to EE of providing this service really multiplied so much? I find that hard to believe.