topic Re: No service while in the USA in Roaming

No service while in the USA

Cooper121 — Sat, 31 Aug 2024 16:03:25 GMT

I arrived in the US yesterday afternoon, once I landed I noticed it didn’t receive a welcome text message from EE and my phone wasn’t receiving any signal and was stuck in SOS. I purchased the roaming abroad add on but nothing is working. I’ve read I need to message 150 but I can not message what other was could I fix this issue? I’m here for 2 months and really need my phone

Re: No service while in the USA

Northerner — Sat, 31 Aug 2024 16:12:18 GMT

Hi @Cooper121

You'll need to speak to EE CS on 150 and activate roaming on your account.

Use Skype over wifi and the number in my signature.

Thanks

Re: No service while in the USA

XRaySpeX — Sat, 31 Aug 2024 16:49:52 GMT

@Cooper121 : You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: No service while in the USA

bristolian — Sat, 31 Aug 2024 17:49:36 GMT

@Cooper121 wrote:

I purchased the roaming abroad add on but nothing is working

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.