topic Re: HELP in Roaming

HELP

Ashleighreid22 — Fri, 30 Aug 2024 19:04:00 GMT

Hello I’m in Spain about to leave my apartment to return home and I have no internet and I urgently need it what do I do?

Re: HELP

Northerner — Fri, 30 Aug 2024 19:08:15 GMT

Hi @Ashleighreid22

Are you on EE PAYG or pay monthly contract.

Have you tried restarting your device.

Thanks

Re: HELP

Ashleighreid22 — Fri, 30 Aug 2024 19:09:12 GMT

I’ve tried to do that and then the number it gives me and it’s all in Spanish

Re: HELP

XRaySpeX — Fri, 30 Aug 2024 19:12:44 GMT

@Ashleighreid22 : Did you have it before you went to leave your apartment?

Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.