topic Re: I am in Spain and my phone doesn’t work. in Roaming

I am in Spain and my phone doesn’t work.

Eileenmckay2024 — Sun, 01 Sep 2024 15:26:52 GMT

I am in Spain and my phone doesn’t work. I’ve already been using somebody else’s phone and I’ve been cussed off three times yesterday. I desperately need my phone.

Re: I am in Spain and my phone doesn’t work.

Katie_B — Fri, 30 Aug 2024 13:46:11 GMT

Hello @Eileenmckay2024.

Thanks for coming here.

Did you activate roaming before leaving the UK?

This can be done by texting ROAMING to 150 or by giving us a call?

Are you pay as you go or pay monthly?

Did you receive a welcome text when you arrived in Spain?

Katie

Re: I am in Spain and my phone doesn’t work.

bristolian — Sun, 01 Sep 2024 11:57:20 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.