topic Re: Mobile data in Roaming

Mobile data

ClaresyC — Thu, 29 Aug 2024 08:56:52 GMT

I'm in Majorca and have 20G data and have signed up for daily roaming allowance, my family can all use their mobile data but I can't access mine at all. My phone keeps telling me I might not have enough data. I can receive texts but cannot reply. Also the app won't work on my phone but will work on my husband's. I'm the one who has access to all accounts so I can't even search problems on there.

Re: Mobile data

XRaySpeX — Thu, 29 Aug 2024 14:03:19 GMT

@ClaresyC : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Mobile data

Ali_A — Thu, 29 Aug 2024 13:58:15 GMT

Hi @ClaresyC

Welcome to the EE Community

Some things to check -
While you have the daily allowance set up, do you have the actual EU roaming access activated to allow use while abroad?

Do you have data roaming setting switched on?

Are you able to access the internet/app if you are connected to WIFI?

Ali

Re: Mobile data

bristolian — Fri, 30 Aug 2024 08:49:47 GMT

@ClaresyC wrote:

My phone keeps telling me I might not have enough data. I can receive texts but cannot reply.

If you can receive texts, you have a mobile network connection and thus roaming is enabled.

Can you be more specific on what "my phone keeps telling me I might not have enough data" means? How is your phone telling you this, and what exactly is it saying?

Do you have a spend cap set?