topic Roaming in India in Roaming

Roaming in India

malinipradeep — Fri, 23 Aug 2024 01:22:15 GMT

i I am in India and there is no signal. How do I check if my roaming is active? I also bought an add-on roaming pass. Still no signal. I am unable to call the customer care. Please help!

Re: Roaming in India

XRaySpeX — Fri, 23 Aug 2024 01:54:30 GMT

@malinipradeep : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming in India

malinipradeep — Fri, 23 Aug 2024 02:05:47 GMT

I did not activate roaming.
how to call the free phone, please?

Re: Roaming in India

XRaySpeX — Fri, 23 Aug 2024 02:08:57 GMT

Use Skype over WiFi as I suggest.