topic Re: Re: Not receiving text messages from UK whilst abroad. in Roaming

Re: Re: Not receiving text messages from UK whilst abroad.

A-_- — Thu, 22 Aug 2024 11:51:03 GMT

i’m in japan too having the same issue and i’m unable to call or text the number provided. i’m unable to do basic things like receiving verification codes. i need help!

Re: Re: Re: Not receiving text messages from UK whilst abroad.

A-_- — Thu, 22 Aug 2024 12:01:12 GMT

i’m currently in japan (~5 months) and have been having issues (i’m no longer able to do basic things like receiving verification codes - let alone make basic calls or receive texts.) - which is ironically made worse by the fact that i’m unable to call or text the number provided to resolve the issue. i need help!

Re: Re: Re: Not receiving text messages from UK whilst abroad.

XRaySpeX — Thu, 22 Aug 2024 12:38:19 GMT

@A-_- : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: Re: Not receiving text messages from UK whilst abroad.

OldCoastie — Sun, 12 Jan 2025 06:37:11 GMT

Andriod phones can put apps into a deep sleep if they are not used for a while. This happens to me as my phone has Andriod messages and Google messages installed for some strange reason.

I keep a separate phone for my UK SIM, so to get a text message I have to open the apps screen, seach 'messages' and refresh the notifications setting on them. Then it works like normal.

I hope this works for you.