topic Re: Re: Mobile hotspot not connecting to any device in Roaming

Re: Mobile hotspot not connecting to any device

Threluja — Sat, 24 Aug 2024 10:13:51 GMT

I have this issue on EE. My phone says tethered but other device never connects. Any idea how to fix. Have tried tethering to non EE phone and works fine.

Re: Re: Mobile hotspot not connecting to any device

Threluja — Sat, 24 Aug 2024 10:38:49 GMT

Laptop tethers but never gets an IP address 😞

Re: Re: Mobile hotspot not connecting to any device

Schockwave — Sat, 24 Aug 2024 10:56:33 GMT

@Threluja , have you looked at hotspot on your phone, there is a wifi password and then go to your laptop and look for hotspot and make sure you set to join and make sure it has the wifi password set as the one from your phone, have you done that?

Re: Re: Mobile hotspot not connecting to any device

Threluja — Sat, 24 Aug 2024 11:08:33 GMT

Yep it connects, in that you get tethering showing on both laptop and phone but never get an IP and wireless signal has an exclamation through it

Re: Re: Mobile hotspot not connecting to any device

Threluja — Sat, 24 Aug 2024 11:11:02 GMT

Have tethered to other phones here fine just not my EE phone which has worked before but contract changed this year. Has Roaming Pass and working fine but won’t allow tethering

Re: Re: Mobile hotspot not connecting to any device

Schockwave — Sat, 24 Aug 2024 12:45:44 GMT

@Threluja , you say roaming pass, are you abroad? If so, do you not have wifi where you are, are you not able to use that for your laptop?

Re: Re: Mobile hotspot not connecting to any device

Threluja — Sat, 24 Aug 2024 13:46:04 GMT

Trying to avoid paying for WiFi by using the hotspot 👍

Re: Re: Mobile hotspot not connecting to any device

Schockwave — Sat, 24 Aug 2024 13:47:43 GMT

@Threluja , wifi is usually free to use, are you sure you have to pay for it?

Re: Re: Mobile hotspot not connecting to any device

Threluja — Sat, 24 Aug 2024 13:50:19 GMT

If it was free I’d be using it, definitely only free in bar area not back in rooms

Re: Re: Mobile hotspot not connecting to any device

Alex_H — Sun, 25 Aug 2024 09:41:20 GMT

Hi @Threluja,

Thanks for visiting the EE Community 🙂

I am sorry to hear you are having an issue using your mobile hotspot. We have no restriction on tethering whilst abroad, if your phone is able to connect on mobile data on the roaming network on its own connection, then there is nothing account side that would be causing it.

With you mentioning the non-EE phone, do you mean that tethers successfully through the EE phone connection and it is just the laptop that wont or have you not tested that or another device on the EE hotspot?

Have you restarted both the phone and laptop and set the laptop to "forget" the hotspot Wi-Fi to connect as if for the first time again after restarting?

Alex

Re: Re: Mobile hotspot not connecting to any device

Threluja — Sun, 25 Aug 2024 09:31:30 GMT

Thanks Alex. That was what I wanted to know, ie whether EE restricts in France.

Laptop connects to iPhone (link) symbol but WiFi doesn’t connect.

if I tether to my kids non EE phone it works fine (sky mobile) also iPhone.

it’s very odd.

Re: Re: Mobile hotspot not connecting to any device

Threluja — Sun, 25 Aug 2024 09:38:17 GMT

Have reset iPhone and today it’s all working. Thank you community.

Re: Re: Mobile hotspot not connecting to any device

Alex_H — Sun, 25 Aug 2024 09:42:24 GMT

Great to hear its working now @Threluja thanks for coming back to let us know. If there is anything else feel free to drop us another message.

Enjoy the rest of your time in France 🙂