topic Unlimited data abroad in Roaming

Unlimited data abroad

AlexM224 — Wed, 07 Aug 2024 14:37:11 GMT

Why am I being asked to buy data abroad when I am on an unlimited plan? I called EE last month to confirm my data plan would work abroad and was told there would be no extra charges.

Re: Unlimited data abroad

bristolian — Wed, 07 Aug 2024 14:46:37 GMT

If you're referring to the Roam Abroad pass, inclusive data abroad has a 50GB per month fair usage policy.

Re: Unlimited data abroad

AlexM224 — Wed, 07 Aug 2024 18:18:17 GMT

That’s not what I was told
Yours sincerely
Alex

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Re: Unlimited data abroad

bristolian — Wed, 07 Aug 2024 15:18:03 GMT

Told by whom? And what did they (whoever they are) tell you?

Re: Unlimited data abroad

XRaySpeX — Wed, 07 Aug 2024 17:54:26 GMT

Where are you?

Re: Unlimited data abroad

Chris_B — Wed, 07 Aug 2024 18:38:07 GMT

@AlexM224 When you asked the question did you say abroad or did you say the country you was going too? Abroad is anywhere outside the UK so not really helpful. You can use your allowance within the EU and if you have the roam abroad pass you can also use it in the US,Canada,Mexico,Australia & New Zealand. But abroad can be anywhere. If you’re being asked to purchase a data add on then your allowance doesn’t cover you in that location. But where’s that exactly?

Re: Unlimited data abroad

AlexM224 — Wed, 07 Aug 2024 18:41:31 GMT

I told EE where and when I was going and was told my data bundle would work their.

Re: Unlimited data abroad

AlexM224 — Wed, 07 Aug 2024 18:41:59 GMT

There…ducking predictive text

Re: Unlimited data abroad

Schockwave — Wed, 07 Aug 2024 19:00:29 GMT

@AlexM224 , you still not have answered the question of where abroad/ So where are you abroad?

Re: Unlimited data abroad

bristolian — Wed, 07 Aug 2024 19:03:14 GMT

@AlexM224 wrote:

There…ducking predictive text

FYI you do have a short time after posting to edit what you've posted, to avoid the need for multiple replies.

As others have mentioned, you've not confirmed which country you're in.

Re: Unlimited data abroad

AlexM224 — Wed, 07 Aug 2024 19:17:36 GMT

Egypt

Re: Unlimited data abroad

XRaySpeX — Wed, 07 Aug 2024 19:24:57 GMT

Outside the EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/egypt.

Re: Unlimited data abroad

Schockwave — Wed, 07 Aug 2024 19:27:26 GMT

@AlexM224 , that is why you are being asked to buy data when in Egypt, as it is not part of Europe and cannot use your unlimited data. It is expensive to use data in Egypt. When I was there two years ago, I did not use data at all but used just wifi and made sure that I could make calls.

You can roam, but need to make sure that you have data as extra.

You can check here:

https://ee.co.uk/help/mobile/roaming/roaming-costs

Re: Unlimited data abroad

bristolian — Wed, 07 Aug 2024 19:29:22 GMT

@AlexM224 wrote:
Egypt

If you are confident that an EE staffer advised you could use inclusive data within Egypt, that creates a basis for complaint.

Others have already posted a link to EE's online roaming costs tool.

Re: Unlimited data abroad

XRaySpeX — Wed, 07 Aug 2024 19:39:38 GMT

Data costs in Egypt are not free but:

Re: Unlimited data abroad

Peter_W — Thu, 08 Aug 2024 07:24:00 GMT

Good morning @AlexM224.

Welcome to the EE Community, and I hope you've been having a great time out in Egypt too!

As a couple of the guys have pointed out here, roaming costs and add-on usage do vary depending on where it is you're visiting, but we would always expect you to be told the correct details when querying this with our team.

We can't extend the inclusive roaming to destinations where it's not included, but like @bristolian mentioned you're certainly welcome to log this as a complaint with our customer care team so they can investigate further what's happened.

Here you can find all of the details on how to get in touch and get this raised either via calling our team once you're home, or filling out our complaints webform.

Peter