topic Re: Data Cap: Daily Rate and Roam Abroad Pass in Roaming

Data Cap: Daily Rate and Roam Abroad Pass

Grdnofedn — Mon, 05 Aug 2024 07:11:02 GMT

I am 9 days into a 21 day stay in the EU. Typically the inclusive daily rate has met my needs and didn't think to look at the data cap or the Roam Abroad Pass for a trip this long. So here is my problem: I've hit the data cap. But I can't be without data for the next 11 days. If I add the Roam Abroad Pass now, will the data cap reset ? If not, what are my options? My billing cycle doesn't reset until the end of the month.

Re: Data Cap: Daily Rate and Roam Abroad Pass

Chris_B — Mon, 05 Aug 2024 07:22:32 GMT

@Grdnofedn You can only use 50Gb per month when abroad as that’s the fair usage policy. It’ll not reset if you purchase the roam abroad pass.

Re: Data Cap: Daily Rate and Roam Abroad Pass

Grdnofedn — Mon, 05 Aug 2024 07:41:51 GMT

That's what I was afraid of. And there is no way around that? While I know I can be much more conservative with my use, I can't be without maps and basic communication functions for that long.

//Edit: My coffee has kicked in and just realizing HOW MUCH data that actually is. There is no way I've used that much streaming music and using maps (no video and only minimal WhatsApp usage) in 9 days. When I try to look at my data in the user portal it comes up with 'Unexpected Error Occurred'. Now I'm thoroughly confused..

Re: Data Cap: Daily Rate and Roam Abroad Pass

Ali_A — Tue, 06 Aug 2024 08:01:55 GMT

The daily bundle allows you to use your UK allowance while abroad.
If you've not reached your inclusive allowance (or 50GB, whichever is lower) please give out technical team a call on 150 option 2, or +44 (0)7953 966 150 from abroad so we can look into why your data services may have stopped and get you back up and running again.

If you have reached your limit you have the option to purchase additional data bundles through your mobile phone on the EE App or the add-on page

Ali