topic Data roaming isn’t working and I have it as a add on with my package in Roaming

Data roaming isn’t working and I have it as a add on with my package

Mandersclo1985 — Mon, 01 Jul 2024 07:47:41 GMT

I have a data roam pass as an add on within my package, I got to Turkey and it isn’t working can someone help I need to be able to receive calls and text messages

Re: Data roaming isn’t working and I have it as a add on with my package

bristolian — Mon, 01 Jul 2024 07:56:25 GMT

You're probably referring to the "Roam Abroad" pass which is not a data-specific add-on, but allows use of your voice, text & data allowances within the EU. But regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Data roaming isn’t working and I have it as a add on with my package

XRaySpeX — Mon, 01 Jul 2024 08:23:15 GMT

The Roam Abroad Pass is not valid for Turkey, Beyond that your symptoms are indicative of roaming not being enabled on your a/c as described by @bristolian .