topic Re: Roaming help in Roaming

Roaming help

Markshall — Sat, 22 Jun 2024 08:48:16 GMT

Hi, I just arrived in Menorca and am connected to network but have no internet, I have over 30gb of data left, I have used this phone abroad before with no issues, I also increased my spend cap to £50, bizarrely the wife's phone which is on my account is working perfectly..... help please

Re: Roaming help

bristolian — Sat, 22 Jun 2024 09:31:02 GMT

Did you receive a welcome text message when you arrived abroad? Can you send & receive texts subsequently? Can you make & receive calls?

Trying to establish whether you are roaming (connected to a foreign network) and this problem is data-specific.. or if the data is coming from WiFi and your underlying issue is lack of roaming. Different problem means different fixes.

The billing account has nothing to do with the permissions needed to use services abroad, those are all on a per-phone basis.

Re: Roaming help

Rky — Sat, 22 Jun 2024 09:46:44 GMT

Also please check if data roaming setting is turned ON