Re: Cannot connect to data services

KiwiDi — Tue, 18 Jun 2024 09:52:28 GMT

Also having same issue. Switched to EE from BT a month ago with two SIM only mobile phones (mine and my sons - both iphones) - nothing but issues. I fell for the EE Broadband and two unlimited data/text/calls sim deals.

Also tried the same things as noted above - spent two hours last week each day with EE Customer Service - no resolution. Made several trips to EE store - still no resolution.

Things tried

Customer Service reset my account each day (then told to wait 24 hours)
new SIM
amended account to pay as you go (new SIM again)
changed phone - to friend that is working EE customer and to phone in store
ensured latest software update on phone
offloaded unused apps/data on phone
reset network settings on phone
confirmed no VPN on phone
ensured only one SIM on phone
toggled EE network selection on and off
Roaming off, Mobile Data Options - Voice and Data set to 5G Auto, and Data Mode - allow more data on 5G - phone.

I now have a Level 3 ticket open with EE - and they have 7 days to resolve (was 5). All last week when I phoned for update they continuously advised that could leave EE at no charge - I think they want me to leave and not hopeful of a resolution.

Will provide update on this thread - when I receive one - interested to see if you get a resolution - or if you are also forced to change mobile provider.

topic Re: Cannot connect to data services in Roaming

Re: Cannot connect to data services