topic Re: How do I know if I’m using mobile data abroad? in Roaming

How do I know if I’m using mobile data abroad?

Shaptoni — Mon, 17 Jun 2024 09:28:41 GMT

Is there anywhere on the EE app or on the website that shows if I’m using mobile data at the moment? I’m currently in Spain.

Re: How do I know if I’m using mobile data abroad?

bristolian — Mon, 17 Jun 2024 09:39:07 GMT

If your phone has a WiFi connection, it will almost certainly be using that for data. If not, it will be using mobile data.

Check your phone's connection settings for whether an active WiFi connection is shown.

Re: How do I know if I’m using mobile data abroad?

XRaySpeX — Mon, 17 Jun 2024 10:06:38 GMT

Your phone's Mobile Data Usage should tell you.

Are you on contract or PAYG?

Re: How do I know if I’m using mobile data abroad?

Shaptoni — Mon, 17 Jun 2024 15:33:14 GMT

That’s the thing, if I look at mobile data usage it says I have x GB remaining with one day to go but doesn’t show if I have used mobile data abroad

so I’m not sure

Re: How do I know if I’m using mobile data abroad?

XRaySpeX — Mon, 17 Jun 2024 15:50:12 GMT

It should be showing, at least on Android, a simple graph which you can keep your eye on day-by-day to see if it's rising, as well as the total to date.

That 1 day to go is on the phone's billing cycle which, unless you sync'ed it, won't be the same as your EE plan's.

Re: How do I know if I’m using mobile data abroad?

Shaptoni — Mon, 17 Jun 2024 15:57:43 GMT

I have an iPhone and am not seeing a graph

I am using the EE app, maybe there is another app or website which shows it?

Re: How do I know if I’m using mobile data abroad?

Christopher_G — Mon, 17 Jun 2024 16:11:22 GMT

Hi @Shaptoni

Is data roaming enabled in your Mobile Service settings? If that is turned on, your phone would be using the mobile network for data services. If it's switched off, it wouldn't be able to.

There is also a 'Current Period Roaming' section within that menu. This lets you know how much data has been used on a roaming network since it was last reset.

Chris

Re: How do I know if I’m using mobile data abroad?

Shaptoni — Mon, 17 Jun 2024 16:17:07 GMT

Mobile data is switched off now but I don’t know if it was enabled when I sent text messages etc

I am surprised EE don’t warn when you are about to use it abroad

Re: How do I know if I’m using mobile data abroad?

Christopher_G — Mon, 17 Jun 2024 17:43:17 GMT

Can you see any charges in your EE Online account, @Shaptoni?

Chris

Re: How do I know if I’m using mobile data abroad?

Shaptoni — Thu, 20 Jun 2024 20:35:23 GMT

Yes but only on my Bill after the event

I will see if I can raise this as a feature request

Re: How do I know if I’m using mobile data abroad?

Shaptoni — Sun, 08 Sep 2024 15:13:27 GMT

Hi, I raised a ticket to see if there was any way it was possible to find out if data was being used abroad

https://community.ee.co.uk/t5/Mobile-Data/How-do-I-know-if-I-m-using-mobile-data-abroad/td-p/1397818?emcs_t=S2h8ZW1haWx8YWNjZXB0X2FzX3NvbHV0aW9uX3JlbWluZGVyfExYTDEyUVlGT1g3VTNOfDEzOTc4MjB8T1RIRVJTfGhL

For example, I could have connected in the early hours of the morning on arrival and then gone to bed

The next day, I may as well use mobile data as I have already used it for that day

But there is no way of telling if I have used it, please could this metric be added to the EE app

Thanks

Ian

Re: How do I know if I’m using mobile data abroad?

Peter_W — Mon, 09 Sep 2024 07:42:24 GMT

Hey again @Shaptoni

This isn't a feature that we offer at the moment, but I can see why it would be useful.

It would be difficult for us to give exact details of how your data is used though; we only have limited stats on specific usage through our own network, and if you're connected to a roaming partner this will be even harder for us to track.

There are quite a lot of different features that could cause your phone to connect to data overnight, for example app and software updates, as well as background app data usage.

Apple have a really useful help page on this that gives a breakdown of how to limit usage in the background, but the best way to make sure 100% that you won't see any data charges whilst abroad would be to turn off data roaming completely before you travel.

It's also worth resetting your data statistics prior to flying like @Christopher_G recommended originally, as this is going to be the best way to see the exact app or service that has used this data should you connect.

Peter

Re: How do I know if I’m using mobile data abroad?

Shaptoni — Mon, 09 Sep 2024 08:30:06 GMT

Thanks that does explain it from your side, please can you give me a link to the @Christopher_G article?

Re: How do I know if I’m using mobile data abroad?

Peter_W — Mon, 09 Sep 2024 08:34:27 GMT

Cheers @Shaptoni, it wasn't actually an article, it's just a bit further up this thread where he gives a breakdown of how to check and reset these stats 😊

It looks like on of our Mods has attached this to the rest of the wider thread so everything is in once place too.

Apple also have details on how you can check this, along with your data settings, on this help page.

Peter