topic Roaming in greece in Roaming

Roaming in greece

elenatoo — Thu, 12 Sep 2024 07:14:45 GMT

My relative is in greece. He texted to ee ROAMEU7D. No response. The roaming has not been enabled.

Re: Roaming in greece

Schockwave — Thu, 12 Sep 2024 09:09:07 GMT

@elenatoo , if your relative is on monthly contract, did he enabled roaming on his account before going abroad? No need to do this on pay as you go as it is automatically enabled.

Has he received the welcome message since landing in Greece? Often just rebooting the router solves the problem.

Has he gone into settings and under network, switched off automatic and then searched for a different network to see if one of them works?

Re: Roaming in greece

Rach_H — Thu, 12 Sep 2024 09:53:36 GMT

Hi @elenatoo,

Does your relative currently have an active pack with us?

Rach

Re: Roaming in greece

XRaySpeX — Thu, 12 Sep 2024 11:00:23 GMT

@elenatoo :

Had he used that PAYG SIM for making calls or texts in UK before he left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't he can't now use it until he returns to UK.
Did he receive a msg upon arrival telling him about the charges for roaming in EU on PAYG? Did he buy 1 of the "Roam Like Home" add-ons to be able to use his UK pack allowances there?

Re: Roaming in greece

elenatoo — Sat, 14 Sep 2024 18:37:56 GMT

Hi Rach_H,

Yes, he has. Now the roaming works though he has not received a confirmation text from EE. This was confusing.

Thank you so much)

Re: Roaming in greece

elenatoo — Sat, 14 Sep 2024 18:44:28 GMT

Hi Schockwave,

Thank you so much for your help.

The roaming works though there has been no confirmation text from EE. The latter was confusing.

Thank you)