topic Re: Can't make calls in USA in Roaming

Can't make calls in USA

CEL30 — Mon, 09 Sep 2024 14:19:45 GMT

I have the same problem. I have roaming, I received the welcome text from EE when I arrived in the USA and I can use data but can't call. I just get the message 'not registered on the network'. I made sure that there is no cap on my account before leaving the UK. This is very frustrating and causing huge problems for me.

Re: Can't make calls in USA

Schockwave — Mon, 09 Sep 2024 14:23:31 GMT

Hello @CEL30 ,

Welcome to the community,

If you untick automatic network and do a manual search, you should then find one that works, try the different ones until one works for you.

Re: Can't make calls in USA

CEL30 — Mon, 09 Sep 2024 15:09:05 GMT

Thank you, that worked! EE should change their instructions, as they state that automatic network selection needs to be used!

Re: Can't make calls in USA

Schockwave — Mon, 09 Sep 2024 15:16:08 GMT

@CEL30 , glad that worked and you are now able to use your phone in the USA, thank you for letting me know, enjoy the USA!

Re: Can't make calls in USA

CEL30 — Thu, 12 Sep 2024 15:08:27 GMT

That worked in St Louis, but now I am in Los Angeles nothing seems to work. I can't ring any number so can't contact EE customer service . . . . .

Re: Can't make calls in USA

bristolian — Thu, 12 Sep 2024 15:16:52 GMT

@CEL30 wrote:

Thank you, that worked! EE should change their instructions, as they state that automatic network selection needs to be used!

Automatic selection is normally the way to go. Manual selection is part of fault-finding if you have issues with a specific network.