topic Re: Spend Cap texts in Roaming

Spend Cap texts

drink77 — Sun, 08 Sep 2024 20:00:52 GMT

I have just come back from holiday, i purposfully turned my roaming data off as didnt wnt to occur any charges etc.

ive just turned my phone back on and it is no exageration , but i have recieved 1000 tesxts from ee, with the message :

Hi from EE

you don't have enough spend cap balance , If your the account holder you can increase or remove the spend cap.

The issue is i didn us the phone a all, so ive no idea why it even tried to send me one these txts let alone 1000 of them!

whets worse is i dont really use this phone at all, and have a message for wader in place, so now im back home it's forwarding EVERY one of these messages to my other mobile, with seemingly no way to stop it i deleted all 1000 of the messages from y ee phone to see if that would help, but alas not, they still keep coming.

Re: Spend Cap texts

bristolian — Sun, 08 Sep 2024 22:05:29 GMT

Roaming charges can be incurred when you make or receive calls, send text messages, or use mobile data - whilst roaming.

I suspect the cause of your spend cap notifications being triggered, were attempt to make or receive calls, or send text messages whilst roaming.

I presume you've got a third-party app installed to forward your messages, so you should be able to uninstall that same app or possibly remove message-app permissions.

Re: Spend Cap texts

XRaySpeX — Sun, 08 Sep 2024 23:22:56 GMT

Switching roaming data off doesn't switch roaming calls or texts off. You must have made some of them or if you were outside EU someone was calling you & being redirected. The latter are chargeable outside the EU.

Where were you?