topic Re: Not connecting in US in Roaming

Not connecting in US

Campbell36 — Sat, 07 Sep 2024 14:00:16 GMT

Arrived in US after purchasing Roaming package from EE and receiving a text before I left UK saying everything ready but cannot connect to any network. Tried calling EE several times from my wife’s phone which is costing £1.44 per minute and had no issues connecting to a network but customer services line keeps hanging up. Have tried switching to/from airplane mode, restarting phone and still nothing. My SIM is about 10 years old will this be affecting this? If so why didn’t EE tell me this before I bought the roaming package? Help!,

Re: Not connecting in US

Northerner — Sat, 07 Sep 2024 14:19:42 GMT

Hi @Campbell36

Was roaming activated on your pay monthly contract before leaving the UK.

If not you'll need to speak to EE CS via Skype and WiFi on the number in my signature.

Thanks

Re: Not connecting in US

bristolian — Sat, 07 Sep 2024 14:38:38 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Not connecting in US

XRaySpeX — Sat, 07 Sep 2024 15:14:10 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.