topic Roaming not working in Roaming

Roaming not working

Sandraw1 — Wed, 04 Sep 2024 14:28:31 GMT

I also have this problem. I did not text Roaming before I left England. Now although I have paid £25 for roaming I cannot use my phone. The online chat is useless. I do not have access to another phone. Is it possible to use WiFi to phone EE?

Re: Roaming not working

bristolian — Wed, 04 Sep 2024 13:48:06 GMT

Your post has been moved to a new thread, but as per one of the first replies in the thread you'd added to..

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Roaming not working

XRaySpeX — Wed, 04 Sep 2024 14:26:39 GMT

@Sandraw1 : You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming not working

Sandraw1 — Sat, 07 Sep 2024 04:05:58 GMT

Thank you, I have now resolved this issue by downloading Skype to my mobile phone. It took about 30 minutes to eventually speak to someone from EE. They sorted it for me. Everything now working.

Re: Roaming not working

XRaySpeX — Sat, 07 Sep 2024 10:25:14 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.