topic Re: iPhone won't connect to any netwrok in Roaming

iPhone won't connect to any netwrok

adamhewson — Mon, 23 Sep 2024 12:45:49 GMT

Hey,

I'm currently in the USA and my phone won't connect to any service provide. It just says SOS in the top right, i have the roam abroad pass on my phone and never had this issue before. It won't let me call 150 either to speak to someone and the live chat function in the app won't put me through to anyone

Any suggestions would be greatly appreciated

Re: iPhone won't connect to any netwrok

Leanne_T — Mon, 23 Sep 2024 15:26:47 GMT

Hi @adamhewson

Welcome to the community, I'm sorry you have no service in America.

Did you text ROAMING to 150 before travelling?

Have you tried selecting a different network in the iPhone settings?

Speak soon.

Leanne 🙂

Re: iPhone won't connect to any netwrok

bristolian — Mon, 23 Sep 2024 15:38:29 GMT

When you say you've "never had this issue before", does this mean you've used your phone abroad previously? Or that this is the first time you've been abroad with your current phone? The potential cause of your issue varies greatly depending on which applies.

Making voice calls does rely on network coverage, so that symptom is no surprise.

Re: iPhone won't connect to any netwrok

XRaySpeX — Mon, 23 Sep 2024 22:54:02 GMT

As you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.