topic Re: Suddenly get 'calls to this number are barred from your phone' in Roaming

Suddenly get 'calls to this number are barred from your phone'

JenLon — Sat, 21 Sep 2024 14:32:28 GMT

Hi there - I'm suddenly getting this message when trying to call my mom in Finland 'calls to this number are barred from your phone'. I've been in contact with EE and they say it all should be working, but obviously isn't. I've checked the settings on my phone and my EE account and really don't understand what the issue is all of a sudden?

I also send her normal SMS messages as she doesn't have a smartphone - I get charged for them but she never receives any of them. It works the other way around as she can call and message me.

I've just about had it with EE, been a customer for over 12 years and the service is just getting worse.

Re: Suddenly get 'calls to this number are barred from your phone'

Northerner — Sat, 21 Sep 2024 14:34:59 GMT

Hi @JenLon

Are you on EE PAYG or pay monthly contract.

Have you international call and text active/add-on.

Thanks

Re: Suddenly get 'calls to this number are barred from your phone'

JenLon — Sat, 21 Sep 2024 14:44:36 GMT

Hiya and thank you for responding - I'm on a pay monthly SIM only deal.

I'm not sure about the roaming but it shows extra text message charges to my mom's number even though they never reach her. The thing is I haven't changed anything on my contract or my phone settings etc, but just suddenly unable to call her because of this issue. I was able to 2 days ago...

Re: Suddenly get 'calls to this number are barred from your phone'

XRaySpeX — Sat, 21 Sep 2024 20:55:52 GMT

@JenLon : You're not roaming if you're in UK. You are just making International Call & Texts, which are chargeable.

Re: Suddenly get 'calls to this number are barred from your phone'

JenLon — Sat, 21 Sep 2024 20:59:18 GMT

Exactly - so there is no reason why all of a sudden the calls wouldn't work...

Re: Suddenly get 'calls to this number are barred from your phone'

Alex_H — Sun, 22 Sep 2024 12:48:57 GMT

Hi @JenLon,

I'm sorry to hear you are having an issue with making calls to your mom in Finland.

Was it our technical team you spoke to when you called? If everything is setup account side then a diagnostic would need to be run through to resolve it. For an issue like this that would usually involve an update being sent to your SIM after which you restart the phone. And having you log off the EE network for a few minutes then back on to help update your connection to the network.

If this was not done when you called originally I would suggest giving us another call to speak to our technical team. Have you been able to test calling any other international numbers to confirm if international calling on your number is blocked entirely or whether it may be that specific number that is having an issue?

Alex

Re: Suddenly get 'calls to this number are barred from your phone'

bristolian — Sun, 22 Sep 2024 13:49:47 GMT

I may be misreading some of the info here, but...

@Alex_H wrote:

Have you been able to test calling any other international numbers to confirm if international calling on your number is blocked entirely or whether it may be that specific number that is having an issue?

The OP is not calling an international number, they're calling a UK mobile that's roaming abroad. In which case, the basic test falls into 3 parts.. I would like to hope that CS Q&A's would cover this.

1: Can the calling party call other numbers, or is the problem specific to this one number?

2: Can the called party receive calls from other numbers, or is this problem specific to the one caller?

3: Has the roaming user tried connecting to alternate local networks, to rule out a network-specific issue?

Re: Suddenly get 'calls to this number are barred from your phone'

JenLon — Sun, 22 Sep 2024 14:11:04 GMT

Hi Alex - thank you for taking the time to respond!

I'm currently in contact with customer service through the chat once more trying to resolve the issue. We've tried to reset my mobile network settings but that didn't work either.

And it's the same issue with calling any international number and to clarify, I'm in the UK trying to call Finnish numbers so should not be a roaming issue.

Re: Suddenly get 'calls to this number are barred from your phone'

XRaySpeX — Sun, 22 Sep 2024 14:51:16 GMT

@bristolian : I think you are!

@bristolian wrote:

I may be misreading some of the info here, but...

The OP is not calling an international number, they're calling a UK mobile that's roaming abroad.

Where do we see that? All we know is that OP is calling their Mum who's in Finland. We don't know whose network she is on. It would seem that she's on a Finnish network as OP is being charged for texts to her.

Re: Suddenly get 'calls to this number are barred from your phone'

bristolian — Sun, 22 Sep 2024 15:23:13 GMT

A classic case where specific detail is missing until several posts in!! Clarification on the finer points may help other users in a similar scenario.

Re: Suddenly get 'calls to this number are barred from your phone'

XRaySpeX — Sun, 22 Sep 2024 15:10:14 GMT

@bristolian : There are sufficient clues in OP's posts to tell which it is.

And later on we get positive confirmation:

@JenLon wrote:
to clarify, I'm in the UK trying to call Finnish numbers so should not be a roaming issue.

Re: Suddenly get 'calls to this number are barred from your phone'

Lucas89 — Tue, 29 Oct 2024 20:28:03 GMT

Hi,

I had the same issue, it was going on for weeks the tech team couldn't fix it and finally tonight I found the problem, for me anyway. So if you go to the contact you're having an issue with click edit default contact info. My wife was saved on Google rather than my sim card so I changed her from the google icon to the sim card icon and I can now call her. I will try to upload a picture to show you.

Re: Suddenly get 'calls to this number are barred from your phone'

Candydoc — Sat, 11 Jan 2025 08:40:49 GMT

Hi.

Did you manage to sort the issue? If yes, please share the solution. I am having the same issue and have spent 2 days on ee chat with no benefit. Thanks.

Re: Suddenly get 'calls to this number are barred from your phone'

Rach_H — Sat, 11 Jan 2025 13:14:47 GMT

Hi @Candydoc,

Welcome to the Community!

I'd recommend giving our team a call and they will be able to take a look into why this is happening, and help you get this sorted.

Rach

Re: Suddenly get 'calls to this number are barred from your phone'

Shellzbe — Wed, 29 Jan 2025 22:37:11 GMT

I have had the same issue and have followed your above advice. Contact was showing as linked via WhatsApp and Google. Unlinked and it's now ringing that number fine. Thank you for sharing 😊

Re: Suddenly get 'calls to this number are barred from your phone'

Katie_B — Thu, 30 Jan 2025 08:13:31 GMT

Thanks so much for coming here and letting us know the above solution has worked for you @Shellzbe.

Katie

Re: Suddenly get 'calls to this number are barred from your phone'

JenLon — Thu, 30 Jan 2025 09:58:52 GMT

Thank you ever so much for posting this - it solved my problem, I'm so grateful! 🙏🏻

Re: Suddenly get 'calls to this number are barred from your phone'

Jimmyk86 — Wed, 28 Jan 2026 08:09:34 GMT

Hi Katie

I’m having this exact same problem. I can’t even call the EE number because it says the same thing. I can’t see an option on the contact page to change the contact to a sim contact so I don’t know what to do. I need to send money to buy a house today but I can’t call my bank because of it! Help!

Re: Suddenly get 'calls to this number are barred from your phone'

XRaySpeX — Wed, 28 Jan 2026 10:57:27 GMT

@Jimmyk86 : Where are you? Where are you calling?

The OP was in UK calling International nos.

Re: Suddenly get 'calls to this number are barred from your phone'

Peter_W — Wed, 28 Jan 2026 14:25:00 GMT

Welcome to the Community, @Jimmyk86.

Have you had a check to see if it's all numbers affected here, or is it just your bank?

If it's the latter, and the number is one that would typically be chargeable (e.g. 087, 09, or international) then this could be being blocked by a spend cap.

Also are you in the UK right now, or overseas?

Peter