topic Re: Call from NHS while in EU in Roaming

Call from NHS while in EU

ERose1 — Thu, 19 Sep 2024 04:47:56 GMT

Hello,

Anyone got experience of being called from the NHS while abroad? I'm travelling to Switzerland shortly with my iphone when I'm due to receive a telephone consultation. I've set Roaming on and plan to buy the £25 monthly roaming pass which I understand would allow me to make phonecalls but I am unclear about receiving calls. Any advice, as I really don't want to miss the call... it's a long waiting list if rescheduled.

Thanks, Emily

Re: Call from NHS while in EU

XRaySpeX — Thu, 19 Sep 2024 04:52:48 GMT

You will be able to receive calls provided you are enabled for roaming on your a/c.

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Re: Call from NHS while in EU

bristolian — Thu, 19 Sep 2024 07:07:22 GMT

To add to the previous reply.. you mention about being called by the NHS - but how about other calls, not from the NHS? Can your receive those?

You mention about "set roaming on", but how exactly did you do this?

Re: Call from NHS while in EU

Schockwave — Thu, 19 Sep 2024 09:32:56 GMT

@ERose1 , if you have set up roaming on your account, then it will work fine here, that is where I am right now, beautiful country, where in Switzerland are you planning on going?

Re: Call from NHS while in EU

ERose1 — Thu, 19 Sep 2024 09:57:25 GMT

Fantastic! That’s reassuring so thank you. Planning to explore Bernese Oberland

Re: Call from NHS while in EU

ERose1 — Thu, 19 Sep 2024 09:59:08 GMT

I’ve now followed the instructions above relating to 150 and will pay for the £25 / month fee. I’m heading at the weekend but it’ll be a couple of days before the NHS phone call so I’ll try and do some practice calls from other numbers - good suggestion. Thank you.

Re: Call from NHS while in EU

Schockwave — Thu, 19 Sep 2024 09:59:29 GMT

@ERose1 , that is beautiful there, I am visiting my brother and his family in the Valais, Bagnes .