topic Re: Re: Calling UK from spain. Are we EU? in Roaming

Re: Calling UK from spain. Are we EU?

GriffGriff — Wed, 18 Sep 2024 08:36:06 GMT

ROAMING

Re: Re: Calling UK from spain. Are we EU?

Katie_B — Wed, 18 Sep 2024 08:54:09 GMT

Hi @GriffGriff.

Thanks for coming here.

Do you have a question on roaming?

Katie

Re: Re: Calling UK from spain. Are we EU?

GriffGriff — Wed, 18 Sep 2024 09:47:09 GMT

Hi.

Yes.

I don't appear to be able to make any calls to the UK whilst on holiday in Spain?

Sent from Griffs iPhone

Re: Re: Calling UK from spain. Are we EU?

Katie_B — Wed, 18 Sep 2024 09:50:12 GMT

Hi @GriffGriff.

Thanks for getting back to me.

Did you activate roaming before leaving the UK?

If yes, are you connected to a local network?

Speak soon,

Katie

Re: Re: Calling UK from spain. Are we EU?

XRaySpeX — Wed, 18 Sep 2024 12:21:40 GMT

@GriffGriff : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.